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Tenancy Support Officer jobs in London

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    • Collect tenancy agreement/approval forms.
    • It will be your responsibility to develop positive relationships with residents in order to provide information and…
  • View similar jobs with this employer
    • Collect tenancy agreement/approval forms.
    • It will be your responsibility to develop positive relationships with residents in order to provide information and…
    • Good understanding of Housing Benefit, welfare systems, financial inclusion and the Equality Act 2010, with the ability to support vulnerable tenants…
  • View similar jobs with this employer
    • Collect tenancy agreement/approval forms.
    • It will be your responsibility to develop positive relationships with residents in order to provide information and…
    • Provide administrative support for statutory and other consultations, including preparing and issuing documents, recording observations and responses, and…
    • We’re currently recruiting for a Resident Liaison Officer (RLO) to join a roofing contractor delivering works across residential properties in the Hemel…
    • Deliver a person-centred tenancy sustainment service, providing early intervention and practical support to residents at risk of tenancy failure or homelessness…
    • View all Hillingdon Council jobs - Uxbridge jobs
    • Salary Search: Tenancy Sustainment Officer salaries
    • See popular questions & answers about Hillingdon Council
    • Deliver an end-to-end tenancy management service, including property viewings, tenancy checks and statutory compliance.
    • You will work as part of the Home Finder team to secure housing and support residents into suitable accommodation.
    • Port residents into sustainable housing.
    • Respond to enquiries, resolve issues and support residents throughout their temporary accommodation placements.
    • Ideally the candidate will have experience within the housing / tenancy management area or similar public sector role.
    • § Assisting with monitoring team plans.
    • Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous…
    • Coordinate third-party tenancy services and any actions required ahead of the tenancy start date.
    • Own tenancy progression from agreed deal through to move-in,…
    • They also support invoice processing, manage correspondence and help resolve customer enquiries and complaints.
    • Provide general administrative support to the management team when required.
    • Maintain a central property register, including relevant tenancy/property…

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Job Post Details

Resident Liaison Officer
Howells Solutions
Camden Town NW1
£21 - £22 an hour
Temporary, Full-time
Apply now

Job details

£21 - £22 an hour
Temporary, Full-time
Camden Town NW1

Full job description

Resident Liaison Officer - Social Housing Planned Works
Based in NW1
Full time, temporary contract ongoing work for 6 months
£21-£22 per hour (umbrella PAYE)

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in NW1, with travel. This role is an ongoing temporary position, for 6 months.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now

IND1

Pay: £21.00-£22.00 per hour

Expected hours: 40.0 per week

Work Location: In person

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