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Lettings Assistant - Cardiff
Student Cribs
·
3.6
Cardiff
£26,000 - £28,000 a year
Fixed term contract, Full-time
Apply now

Job details

£26,000 - £28,000 a year
Flexible schedule
Fixed term contract, Full-time
Weekend availability, Monday to Friday
Cardiff

Full job description

Lettings Assistant Job Description

About Student Cribs:

Student Cribs is a fast-growing private equity backed property management company which acquires, refurbishes, lets, and manages stylish student housing. To date we are the largest non-PBSA owner operator in the UK.  The company has acquired and developed a portfolio of over 1,200 properties with 5,200 tenants in 25 University cities across the UK and have rapid growth plans with a current portfolio of £500m projected to expand to £1billion over the next 5 years.      

Responsibilities: 

The Lettings Assistant plays a key frontline role in driving occupancy and enhancing the Student Cribs brand experience. You will be responsible for conducting high-quality property viewings, converting enquiries into bookings, and supporting the wider city team to maximise lettings performance. 

This is a fast-paced, customer-facing role where enthusiasm, energy, and attention to detail directly contribute to commercial success. 

Key Responsibilities

  • Conduct in-person and virtual property viewings to prospective tenants and guarantors delivering engaging and informative viewing experiences. 
  • Follow up promptly with prospective tenants to drive conversion. 
  • Support the team in achieving occupancy and lettings targets. 
  • Report on feedback from viewings to identify trends and opportunities for improvement. 
  • Respond to phone, email, and online enquiries in a timely and professional manner. 
  • Support the progression of applicants from enquiry to signed tenancy. 
  • Assist with tenancy administration and documentation as required. 
  • Support marketing initiatives and local promotional activity. 
  • Provide feedback to City/Lettings Manager on market conditions and demand. 
  • Assist during peak season with flexible working hours where necessary. 
  • Assist with tenant handover over the summer periods. 

Requirements

  • Strong communication and interpersonal skills. 
  • Confident, personable, and proactive attitude. 
  • Target-driven mindset with a desire to contribute to commercial results. 
  • Excellent organisational skills and attention to detail. 
  • Ability to work independently and as part of a team. 
  • Comfortable working in a fast-paced, seasonal environment.

Desirable 

  • Previous experience in lettings, property, hospitality, retail, or sales. 
  • Experience working with students or in customer-facing roles. 
  • Knowledge of the local student market. 
  • Full UK driving licence (depending on city requirements).  

Remuneration & Benefits

  • Schedule: Monday – Friday with option of some weekend working in peak times.
  • Hours: 1000-1900 with an hour lunch break - 40 working hours per week.

Pay: £26,000.00-£28,000.00 per year

Application question(s):

  • Do you have Lettings Experience?
  • Do you have customer service Experience?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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