Tenancy Support jobs in West Midlands Region

Closing Date: Friday 20th November 9am
Interview Date: Thursday 3rd December - in person
Are you passionate about helping people and making a positive difference within your local community?
Bromsgrove District Housing Trust (bdht) is looking for a proactive and approachable Housing Officer to join its Communities Team. You’ll deliver a customer-focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.
What you’ll be doing
This is a varied, customer-facing role where you’ll build strong relationships with customers, provide day-to-day housing management support and help resolve issues affecting tenancies and neighbourhoods.
You’ll manage tenancy and estate matters, deal with anti-social behaviour cases and take a proactive, solution-focused approach to resolving problems, including taking enforcement action where appropriate. You’ll also work closely with colleagues and external partners to support customers and achieve positive outcomes.
Alongside your housing management responsibilities, you’ll contribute to community projects, events and initiatives, engage with customers to understand their needs and use feedback to help continually improve the service.
What we’re looking for
We’re looking for someone who is confident working with people and able to combine a compassionate approach with the ability to deal professionally with challenging situations.
You’ll have experience working in a customer-facing environment, ideally supporting customers with a range of needs or vulnerabilities. You’ll be an excellent communicator who can adapt your approach to different people, build trust quickly and use strong negotiation, influencing and problem-solving skills to achieve positive outcomes.
You’ll also need to be organised, proactive and comfortable working independently, with the ability to manage competing priorities and maintain confidentiality when handling sensitive information. Experience within social housing would be particularly relevant to the role.
A current valid driving licence and access to an appropriately insured and MOT’d car are required for the position. The successful candidate will also be subject to an Enhanced DBS check.
If you’re looking for your next Housing Officer opportunity and want a role where you can build relationships, solve problems and make a genuine difference within the community, we’d love to hear from you.
This post requires that the job holder is subject to a DBS check at an Enhanced level.

What we can offer in return:
32 days annual leave plus bank holidays

Holiday purchase scheme –buy up to an additional 5 days holiday per year

Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff

Team budget every year to enjoy an afternoon out as a team

Electric vehicle leasing scheme through Octopus Energy

Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)

Life insurance is available to members of the pension scheme

Employee Assistance Programme

Mental Health First Aiders

Healthcare Cash Back Scheme – Healthshield

Retail discounts scheme

Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

Reimbursement for professional subscription fees

Corporate Sponsorship opportunities

Reimbursement for HRT pre-paid certificates

Reimbursement for annual flu jab

Free parking and refreshments

Monthly staff compliments raffle

Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
INDLOW

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole professional selves to work'. The things that are important to you become important to us too.
We are a great employer who pays fairly and has excellent terms and conditions, but above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage our employees to take full advantage of the benefits we offer, and continuously seek opportunities to develop and grow within their role and the organisation.