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    • Attending and chairing tenant forum meetings to advise tenants of works being carried out.
    • Visiting properties that are being refurbished with potential tenants…
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    • WPS are recruiting a Resident Liaison Officer (RLO) to support the delivery of planned maintenance works across social housing properties in the West Midlands.
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Job Post Details

Resident Liaison Officer - job post

Howells Solutions
Warwickshire
£30,000 - £34,000 a year - Permanent, Full-time

Job details

Pay

  • £30,000 - £34,000 a year

Job type

  • Permanent
  • Full-time

Location

Warwickshire

Full job description

Resident Liaison Officer - Social Housing Planned Works
Covering Warwickshire
Full time, permanent
£30,000 - £34,000 + car allowance

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance projects within Social Housing properties in Warwickshire.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

  • Working on planned maintenance projects
  • Decent Homes programme experience - ideally SHDF projects
  • Full clean driving licence
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now!

IND1

Job Types: Full-time, Permanent

Pay: £30,000.00-£34,000.00 per year

Ability to commute/relocate:

  • Dartford (Kent, South East Region): reliably commute or plan to relocate before starting work (required)

Experience:

  • Resident Liaison: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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