Tenant Liaison jobs in Solihull

Community Liaison Officer

Expectations UK | Birmingham
Salary: £28,000 per year
Hours: 37.5 hours per week
Job type: Full-time, permanent
Location: Head Office and properties across Birmingham

Help ensure tenants receive the support, respect and safe accommodation they deserve.

Expectations UK is recruiting a Community Liaison Officer to monitor the quality of services delivered by our Managing Agents and help improve tenants’ experiences in supported accommodation.

This role would suit someone with experience in housing, support services or service quality monitoring, or someone with relevant transferable skills who is organised, approachable and confident following up concerns.

About the role

Reporting to the Community Liaison Manager, you will visit properties, speak with tenants and review support records to check that Managing Agents provide appropriate, effective support and uphold our Charter of Rights.

Your main focus will be tenant support and service quality. You will also carry out basic visual property checks and follow up repairs and maintenance concerns. Managing Agents remain responsible for delivering support and maintaining properties.

Your responsibilities will include:

• Speaking with tenants about their support, living conditions and experience of the service.
• Reviewing support plans, session records and contact notes to check that support reflects individual needs and goals.
• Checking that tenants understand their rights and know how to raise concerns or complaints.
• Monitoring Managing Agent performance, agreeing improvement actions and following up deadlines.
• Recognising and promptly reporting safeguarding concerns.
• Carrying out visual checks of property condition, cleanliness and obvious safety concerns.
• Following up repairs and checking evidence that remedial work has been completed.
• Maintaining accurate records, action trackers and clear reports.

About you

Essential:

• A full UK driving licence, as the role involves driving between properties across Birmingham.

We would particularly welcome:

• Experience in supported housing, tenant support or service quality monitoring.
• An understanding of good support plans and record keeping.
• The ability to communicate respectfully with tenants from different backgrounds.
• Confidence in challenging poor service professionally and following up actions.
• Good organisational, report-writing and digital skills.
• An understanding of safeguarding, confidentiality and equality.

A relevant housing or support qualification, experience monitoring Managing Agents or contractors, awareness of property standards and access to a vehicle would be desirable.

We welcome applicants with relevant transferable skills, even if they do not meet every preferred or desirable criterion.

Working with us

You will receive regular supervision and relevant training. The role involves regular travel and lone working across Birmingham. Mileage for approved work journeys will be reimbursed in line with our expenses policy.

How to apply

Apply through Indeed with your CV and a brief supporting statement explaining your relevant experience and interest in the role.

Expectations UK is an equal opportunities employer and welcomes applications from all sections of the community. Reasonable adjustments will be considered throughout recruitment.

Appointment is subject to satisfactory pre-employment checks, including right to work, two references, driving licence verification and a DBS check at the level legally appropriate to the role.

Pay: From £28,000.00 per year

Work Location: In person