Tenant Support Works jobs in Cardiff

The organisation

Here at Merthyr Housing we are passionate about providing quality and well-maintained homes exclusively for people living within the borough of Merthyr Tydfil. We are a community-based Housing Association, providing exceptional services to all our tenants.

We are a small Housing Association, currently managing 1,296 properties, with a turnover of £8m and a staff base of 52. However, we punch well above our weight, particularly with our ambitious development programme. We are a supportive organisation and encourage our colleagues to expand their skills, knowledge and experience as they learn and grow within the Association.

The opportunity

Due to an internal secondment, we currently have a 6-month temporary opportunity for an experienced housing officer to join our Housing team to help us ensure we provide a professional service for our contract holders to encourage and support long term tenancies. Following the Associations policies and procedures and working alongside stakeholders both internally and externally, this is a busy and varied role that has the opportunity to make a real difference.

We are a value led organisation and are passionate about the service we provide to our tenants who are at the heart of everything we do.

The candidate

The successful candidate will be professional, proactive and have a can-do attitude with good knowledge and understanding of the social housing sector and experience of working in a similar role. You will have excellent communication skills and be seen as approachable and able to build positive working relationships with all stakeholders and represent Merthyr Housing in a positive way

The successful candidate must have a valid driving licence with access to a vehicle and may be required to have a DBS check.

We recognise the value that diversity can bring to our organisation, and we undertake a review of our staff diversity to identify areas of underrepresentation. We therefore particularly wish to encourage and welcome applications from Black, Asian, Minority Ethnic and diverse nationality candidates. At least two candidates from these backgrounds, who also meet the essential criteria will be guaranteed an interview at Stage 1. We identify candidates from these groups by requesting all candidates complete and submit an equality monitoring form with their application. If candidates decline to submit an equality monitoring form, their application will be assessed and shortlisted against the essential criteria alongside everyone else and they may / may not be selected for interview.

If you are interested in applying for this post, please visit our website www.mtha.org.uk where you’ll find a full job description, application form and equality monitoring form. Our website also provides further details on how we approach equality and diversity in recruitment.

The closing date for applications is midday on Monday 23rd November 2026.

Interviews are currently planned to take place at the Merthyr Housing offices during w/c 30th November.

Pay: £36,500.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Financial planning services
• Flexitime
• Free flu jabs
• Health & wellbeing programme
• Private dental insurance
• Private medical insurance
• Sick pay

Application question(s):

• Please give us a details of any housing qualifications that you hold?
• What makes you the best person for this job?

Experience:

• Social Housing: 1 year (preferred)
• Legal or Court Framework: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person