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Job Post Details

Front Office Supervisor - job post

Andaz Turks & Caicos Providenciales Hotel & Residences
Providenciales
Full-time
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Job details

Job type

  • Full-time

Location

Providenciales

Full job description

Summary

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

Duties:

  • Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
  • Ensures the strict control of room keys.
  • Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
  • Coordinates all Repair and Maintenance and reports maintenance job orders.
  • Understands rate structure and promotional rates available.
  • Assists in making sure that all Andaz Doha Signature Guest Experiences have been implemented.
  • Monitor daily performance of front office team members to ensure tasks are completed
  • Able to handle guest’s complaints in a unique and respective manner
  • Supervise and assist front desk team, if necessary.
  • Submits all guests/colleague’s incident reports.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.


Qualifications

  • Certification in related field preferred.
  • 2-4+ years of progressive customer service hotel experience
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to operate in a fast-paced, dynamic environment.
  • Previous experience with international hospitality brands preferred.
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