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    • Experience in conference & banqueting and food service is beneficial - passion for great guest service is essential.
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    • Coordinating with the kitchen and service teams to ensure smooth service.
    • As a Meetings & Events Operations Assistant, you will play a vital role in ensuring…
    • Free use of the Leisure Club facilities.
    • Liaise with Housekeeping to monitor the readiness of bedrooms for check-in.
    • As our Meetings & Events Team Member, you are the engine of the floor.
    • Pride in the House: Keeping our spaces organized by ensuring all event equipment is…
    • Free use of the Leisure Club facilities.
    • Liaise with Housekeeping to monitor the readiness of bedrooms for check-in.
    • Set tables according to the type of event and service requirements.
    • Record orders accurately using the hotel's point-of-sale system at the time of order.
  • View similar jobs with this employer
    • You will have previous experience in a conference, banqueting, restaurant, or hospitality environment, with the confidence to work effectively as part of a team…
    • Keep the meeting rooms and event spaces stocked by assisting with inventory and restocking supplies.
    • Prior food and beverage service experience is a plus, but…
    • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
    • Free use of the Leisure Club facilities.
    • Assisting the Assistant M&E manager with the running of events.
    • Making sure that all food service areas are maintained to the highest level of cleanliness and…
    • Have the right to work in the UK.
    • Transporting necessary materials around the site.
    • Access to the company pension and healthcare schemes.
    • Running large and small banqueting functions and liaising closely on the day with the members.
    • Be aware of responsibility for the security of the members and…
    • Coordinating with the kitchen and service teams to ensure smooth service.
    • As a Conference and Banqueting Associate, you will play a vital role in ensuring event…
    • Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
    • Ensure the timely delivery of food and beverages while monitoring guest satisfaction throughout service.
    • Maintain the cleanliness and organisation of dining…

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Job Post Details

The Grand Hotel, Birmingham logo
Food & Beverage Assistant - Conference and Banqueting
The Grand Hotel, Birmingham
·
3.6
Birmingham B3
£12.71 an hour
Part-time
Apply now

Job details

£12.71 an hour
Referral programme, Employee discount, Employee assistance programme, Discounted or free food, Flexible schedule
Part-time
Weekend availability
Birmingham B3

Full job description

The Grand Ballroom is the jewel in our crown, and alongside our collection of 8 beautiful meeting rooms on our first floor, we offer dynamic and exciting spaces for meetings and Grand Events

As Food and Beverage Assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests though meetings, large conferences and events for all occasions.

The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

In return this role offers £12.71 per hour plus flexible hours to suit your availability and the needs of the business.

What the role will involve

  • Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
  • Undertake preparation works required within the Conference and Banqueting department, including room set ups, laying tables, moving furniture and equipment, preparing stock, polishing glasses and cutlery.
  • Undertake closedown and cleaning procedures
  • Follow all steps of service, ensuring the focus remains guest-centric
  • To be knowledgeable on the menus, being able to answer any questions, and make recommendations
  • Make sure that all orders and requests are correctly communicated with the bar and kitchen teams, taking extra care around dietaries and special requests

What you can bring to the role

  • Experience in conference & banqueting and food service is beneficial - passion for great guest service is essential
  • Warm and genuine nature, someone who can make people feel at ease
  • To be able to confidently, clearly and politely pass information to all guests
  • Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
  • Highly customer-service oriented
  • Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

  • £12.71 per hour + Service Charge and Gratuities to further your earning potential.
  • Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
  • Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
  • Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Earn extra cash through our employee referral scheme.
  • Free, freshly cooked meals from our chefs, available twice a day across service periods
  • Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
  • We believe in celebrating your special moments too, which is why we offer a £20 love to shop voucher to celebrate with you!
  • Inclusive multifaith prayer room accessible any time for all team members
  • Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • Take advantage of career development opportunities and apprenticeship programmes
  • Regular team appreciation events and monthly recognition programmes
  • Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
  • 28 days holiday each year (increasing annually up to 33 days) based on pro-rata calculations
  • Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

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