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    • PLEASE ONLY APPLY FOR THIS POSITION IF YOU HAVE THE RELEVANT EXPERIENCE.
    • * Oversee day to day operation of the coffee shop.
    • * Level 2 Food Safety in Catering.
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Job Post Details

Coffee Shop Supervisor - job post

The Dolphin Hotel
Swansea SA1 3AB
£13 an hour - Permanent, Full-time

Job details

Pay

  • £13 an hour

Job type

  • Permanent
  • Full-time

Location

Swansea SA1 3AB

Full job description

Immediate start

PLEASE ONLY APPLY FOR THIS POSITION IF YOU HAVE THE RELEVANT EXPERIENCE
i.e barista/coffee shop supervisor.

Your key duties and responsibilities will be:

* Oversee day to day operation of the coffee shop.

* Coaching and mentoring a team of baristas.

* Customer service is a priority for this role. We want to be known for our customer service, great coffee and delicious cakes & paninis.

* You will need to be a highly experienced barista and have good knowledge of speciality coffees and other hot and cold beverages.

* You must be able to conduct weekly EHO compliance audits and also ensure all staff are fully compliant with food standards.

* You must be able to deliver high quality sandwiches, paninis and other foods at a fast pace and also train staff to be able to do the same.

* Processing transactions on electronic till system.

* Cash handling and reconciliation at the end of every shift.

* Food displays are kept fully stocked at all times.

* Stock ordering.

* You will control all coffee shop associated costs and drive revenues through upselling.

* You will lead the performance of the coffee shop ensuring it is effectively managed through a focus on training, problem resolution and coaching.

Qualifications

* Level 2 Food Safety in Catering.

* Level 2 Barista Training / Coffee Skills Certification

* NVQ Level 2 in Hospitality / Customer Service (preferred)

To be successful in this role the candidate must be flexible and multi-skilled as you may be asked to do different tasks to meet the guest’s needs. You will also need to be a highly organised individual with an eye for detail. You will need excellent customer service skills, be presentable at all times and have a positive attitude. This is a hands on role with high visibility. You must cope well under pressure and deal effectively with any crisis situations.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Work Location: In person

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