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    • Leading a team of three in carriage hosting up to 48 guests.
    • On some occasions may be required to serve in the buffet carriage.
    • Taking Wine and Drinks orders.
    • Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning.

Job Post Details

Onboard Second Steward - Luxury Dining Trains - job post

Saphos/Statesman/Midland Pullman/Steam Dreams Trains
Crewe CW2 6GT
£26,600 a year - Permanent, Full-time

Job details

Pay

  • £26,600 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability

Location

Crewe CW2 6GT

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Company pension
  • Discounted or free food
  • Private medical insurance
  • On-site parking

Full job description

Job Description Second Steward

Required Skills / Experience:We are currently recruiting individuals with outstanding experience in a customer service role in a fine dining restaurant to join our team on-board our unique Statesman, Saphos, Steam Dreams and Midland Pullman luxury dining trains. The role of Second Steward works in conjunction with the Lead Steward as part of the Food and Beverage team to deliver the highest quality and service standards to all our guests.

Main duties and responsibilities:-

Deputising Lead Steward and working as part of a team of three in carriage hosting up to 48 guests.

Preparation of the restaurant cars and its related areas to ensure a smooth running operation.

Greet passengers in a pleasant manner and escort them to their tables.

Ensure full knowledge of the on-board Menu, including any possible changes due to shortages, and full awareness of all allergens.

Explain to guests in details how the various items are prepared, describing the ingredients and the cooking methods.

Full knowledge of the on-board Wine List is required. Taking Wine and Drinks orders. Describe and suggest wines to compliment the passengers’ meal and ensure to open, pour and top up wines for them.

Acknowledge any guests special requests, made before the journey (i.e. dietary or medical requests, special gifts such as champagne, flowers etc.)

To complete online training courses as required.

Responsible for the wellbeing and safety of the allocated car and guests

Ensure that passengers are enjoying their experience/meals and take action to correct any problems. Reporting any issues to Lead Steward.

Attend, in a courteous and attentive manner, to all the passenger’s requirements..

On some occasions may be required to serve in the buffet carriage.

Experience/Skills:-

The successful candidate will have minimum 1 year experience working in a in a fine dining restaurant

Experience of silver service and its delivery

Experience of working to a set of demanding luxury service standards.

Have excellent command of the English language with an ability to communicate to a professional standard.

Have an interest in local British produce and cuisine, have a good sound knowledge of wine

Understand the demands of working on board a moving train within a confined working space.

This role requires the successful candidate to be flexible with regards to working days and hours to meet the requirements of the train schedule. This will include weekend work and working unsociable hours. Required to lodge in hotels where necessary.

Job Type: Full-time

Salary: £26,600.00 /year

Work remotely

  • No

Job Types: Full-time, Permanent

Pay: £26,600.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Private medical insurance

Work Location: In person

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