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Receptionist - job post

COMO Hotels and Resorts
3.8 out of 5 stars
239 Kensington High Street, London
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Location

239 Kensington High Street, London

Full job description

Property: COMO Metropolitan London

Position: Receptionist

Base Location: London

Department: Front of House

Reporting to: Reception Manager / Assistant Manager / FOH Manager


Tasks/Responsibilities:

  • Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
  • Having a full understanding of the LQA Standards
  • Answer calls in a polite and professional manner following LQA Standards and SOPs
  • Be completely knowledgeable of our product, and timings for our outlets and services
  • Handling cash and foreign currency exchange.
  • Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
  • Offer guests information about the Hotel outlets, their opening, closing times and products on offer
  • Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
  • Monitor general inbox on each shift and response to guest query
  • Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
  • Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
  • Ensure the reception area is keep clean and tidy at all times
  • Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests

Job Requirements:

  • Proactive in approach with self-driven attitude
  • Excellent spoken and written English
  • Excellent Social and Communication skills
  • Well-presented and groomed
  • An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
  • Experience with Opera Cloud in a 5-star luxury environment
  • Creative thinking
  • Ability to speak another language
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