The Currency Club jobs in Dartford

Property: COMO Metropolitan London
Position: Night Receptionist
Base Location: London
Department: Front Of House
Reporting to: Night Manager

Tasks/Responsibilities:

• Provide our guest with prompt and efficient room check-in and check-out according to established legislation and SOPs
• Full understanding of the LQA Standards
• Answer calls in a polite and professional manner following LQA Standards and SOPs
• Be completely knowledgeable of our product, and timings for our outlets and services
• Handling cash and foreign currency exchange.
• Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
• Offer guests information about the Hotel outlets, their opening, closing times and products on offer
• Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
• Monitor general inbox on each shift and response to guest query
• Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
• Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
• Ensure the reception area is kept clean and tidy at all times
• Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
• Be aware of all Health and Safety procedures with special focus on fire evacuation
• Handle night audits, including balancing accounts and preparing reports

Key requirements

• Confident in approach with self-driven attitude
• Proactive
• Excellent spoken and written English
• Excellent Social and Communication skills
• Well-presented and groomed
• Experience with Opera System
• Ability to speak more than one language