The Friendship Cafe jobs

Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.

As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.

We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.

Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.

Job Purpose:

To create an exceptional experience for our members by consistently delivering high-quality food, drinks, and outstanding customer service, seven days a week. The role also involves supervising team members, ensuring smooth day-to-day operations, and providing ongoing support to the Café Manager to maintain high standards across all areas of the café.

Benefits whilst Employed at Total Fitness

• A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
• Receive invaluable training programs to help you reach your next step, whatever direction that’s in
• A team that has your back. You’ll work hard but always be supported
• Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
• 28 days holiday including public/bank holidays (prorate for part-time)
• Workplace pension scheme
• Discount on retail and café products

Key Responsibilities:

• Using every opportunity to smile and talk to our members
• Keeping our café clean, tidy and presented to our members’ expectations
• Working the till with speed, accuracy and efficiency
• Ensuring our Thrive food and beverages are served fast and to specification every time, and that members have everything they need
• Managing queues to deliver fantastic service
• Knowing your menu and encouraging members to try new things
• Knowing the health benefits of our menu and offering advice
• Checking back with members to make sure they are happy
• Full knowledge of food hygiene and health & safety standards and making sure my team members, members and myself are always safe
• Keeping the bar area and deli filled to specification.
• Taking ownership to resolve member’s queries or complaints
• Sharing knowledge and expertise with team members
• Knowing your club and engaging with members about their activities
• Following the Ways and Working and ensuring the team are following the Ways of Working on each shift
• Supervising, inducting and training team members on all the above activities
• Supporting the Café Manager in completion of team rota’s, stock checks, emails, team communication and cashing up procedures
• Checking kitchen standards
• Opening and closing the department

Ideal Skills for the role:

• Can show a genuine passion when engaging with individuals
• Can demonstrate excellence in customer service
• Strong listening and collaboration skills
• Strong leadership skills
• Team player

Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.

If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!

Job Types: Part-time, Permanent

Pay: From £17,400.00 per year

Expected hours: 24.0 per week

Ability to commute/relocate:

• Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)
• People Management: 1 year (preferred)

Work Location: In person