The Great Park jobs in London W2

About Bastanee
Bastanee is a new London ice cream parlour opening this October in two neighbourhoods we already know and love: Westbourne Park Road in Notting Hill, directly opposite the famous "blue door", and Hammersmith Broadway Shopping Centre.

We're built on four values: Unreasonable Hospitality, Obsessive About Clean, Care and Grit. That means great ice cream, generous toppings, a beautiful space and service people remember.

We're a small, founder-led team building something from day one, and you'll be part of that story. You'll be the face, the energy and the first impression: the person who hands a customer their ice cream, watches their eyes light up and makes them want to come back tomorrow.

What you'll do
You're the star of the counter. Every shift, you'll:

• Greet guests with real warmth. Be the reason someone walks in instead of walking past the window. Make regulars feel like friends and turn tourists into locals.

• Serve with pride. Portion, stack and present ice cream that looks as good as it tastes. We'll teach you our technique; consistency and confidence matter.

• Tell the story. Describe flavours, ingredients, allergens and what makes us different with confidence. Upsell through passion for the product, not pressure.

• Master the rush. On sunny days you'll move fast. On rainy days you'll keep the energy warm and unhurried. Either way, you'll stay calm, keep the counter spotless even at peak times and never let service slip.

• Own a shift. Whether you're opening, closing or working solo mid-shift, you'll handle it independently and professionally.

• Be part of the team. Work with your manager and fellow team members to keep standards high, support each other through rushes and share ideas to improve the guest experience.

About you

Experience

• Hospitality or customer service experience is a bonus, not a requirement. We'll fully train you on product knowledge, service standards and our systems.

• What matters more: you're confident in conversation, think on your feet and want guests to leave happy.

• You're adaptable, and comfortable switching from a busy weekend rush to a quiet Tuesday afternoon without losing your warmth or standards.

Character & behaviours

• Guest-obsessed. You light up when serving people. You remember faces and preferences, and you ask what someone wants, not what we want to sell them.

• Positive energy. You bring humour, warmth and enthusiasm. You like people and enjoy hospitality.

• Food lover. You're curious about flavours, where they come from and why they matter, and you'll enjoy learning everything about our ice cream.

• Obsessive about clean. Cleanliness, allergen awareness and consistency matter to you. You're reliable and take pride in a well-run shop.

• Coachable. You want feedback, you improve, and you help train new team members as you settle in.

Flexibility

• You're available for evenings and weekends. Ice cream peaks when people want dessert, not at 9am on a Monday.

• You can work part-time or full-time. We'll build a rota that fits, but the busiest periods need your availability.

What you get

• Part-time or full-time roles at Notting Hill or Hammersmith (tell us your preference when you apply)

• Flexible shift patterns, including evenings, weekends and seasonal variation

Benefits

• Free ice cream on shift. Eat what we serve.

• Access to Hospitality Rewards, with exclusive discounts, discounted gym membership and cinema tickets, a 24/7 GP service and a cashback card

• Team culture. A small, tight-knit team where you know everyone's name and help each other through the rushes.

• Training & development. We teach you everything: product knowledge, service standards, flavour profiles and allergen protocols.

• Ground-floor opportunity. Join a brand at launch. Impress in your first few months and you'll be considered for senior shifts, training new starters, or progression as we grow.

• Great locations. Work opposite the iconic blue door on Westbourne Park Road, or at the heart of Hammersmith.