The Greenway jobs in Bristol

Next Level is the Business Development Group of Reflections Training Academy who are leading training providers in apprenticeships, 16-19 full time programmes, and corporate training across the South West, Wiltshire, and West Midlands.

We are currently looking for a Learner Support & Attendance Officer to join the team at our Chippenham centre.

This is a varied, learner-facing support role working three days a week — ideal for someone who enjoys helping young people stay on track with their learning and takes pride in getting the details right.

If you thrive on motivating learners, delivering engaging sessions and making a genuine difference, we’d love to hear from you. Please send your CV and covering letter, including your salary expectations, to kate@nextlevel-training.co.uk

Key Responsibilities

· Contacting learners and parents/carers promptly when non-attendance occurs, and following up to support learners back into class

· Supporting the tutor with in-class activities and day-to-day classroom logistics

• Accurately recording and maintaining attendance registers
• Supporting learners through the bursary application process
• Processing bursary payments to learners
• Auditing learner files and paperwork to ensure records are complete and compliant
• Providing wider administrative support across the centre
• Invigilating exams
• Delivering sessions when required
• Providing one-to-one tutoring support, depending on individual learner needs
• Supporting the sourcing of work experience opportunities

What We're Looking For

• Willingness to undergo an Enhanced DBS check (this role involves regular contact with learners)
• Some administrative or customer service experience
• Confident, friendly communicator who can build rapport with learners, parents and tutors
• Well organised and accurate, comfortable working with records and paperwork
• Discreet and trustworthy when handling sensitive learner information and payments
• Able to work independently and use initiative

Role Details

· Location; BCC, Greenways Business Park, Chippenham, SN15 1BN

· Hours; 3 days per week (Mon, Tues, Fri. Flexibility required on occasion)

Benefits of joining Next Level

· Competitive salary depending on experience

· Continuous Professional Development (CPD) opportunities

· Contributory pension scheme

· 25 days annual leave (pro rata), plus: · 3 additional days at Christmas, 2 achievable reward days each year

· Employee Referral Scheme

· Company Award Events and Achievement Days

· Company Christmas Party

· Free Hairdressing / Barbering Services

Pay: £12.71 per hour

Expected hours: 20.25 per week

Work Location: In person