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    • If successful with the second assessment, you will be offered an interview on the day .
    • Liaise directly with ambulance staff out on the road to support the best…
    • View all Yorkshire Ambulance Service NHS Trust jobs - Wakefield jobs - Dispatcher jobs in Wakefield
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    • Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
    • Please note we reserve the right to close vacancies earlier that the closing date listed on the advertisement if necessary.
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999 Ambulance Dispatcher - Wakefield & York
Yorkshire Ambulance Service NHS Trust
·
3.1
Wakefield WF2 0XQ
•
Hybrid work
£28,392 - £31,157 a year
Full-time
Apply on company site

Job details

£28,392 - £31,157 a year
Annual leave, Employee discount, Employee assistance programme, Company pension, Flexible schedule, Car scheme
Full-time
12 hour shift, Weekend availability, Holidays
Hybrid work in Wakefield WF2 0XQ

Full job description

Emergency (999) Operations Centre Dispatcher – York & Wakefield

Be calm in a fast-paced environment. Be the voice that gets help moving.

When someone’s world turns upside down, your decisions can get help to them faster. Join our Emergency (999) Operations Centres in York & Wakefield and become part of a supportive and highly skilled team delivering an invaluable service to patients across Yorkshire.

We’re an ambitious and challenging organisation with a passion for high quality patient care - and we’re looking for people who can stay focused, think clearly, and keep things moving when it matters most.

What you’ll be doing

As a Dispatcher, you’ll be responsible for the co‑ordination and deployment of Accident and Emergency ambulance resources to meet service demand and ensure we get help to patients as quickly as possible.

You will:
Use the Computer Aided Dispatch System to mobilise ambulance resources where required in line with ambulance response targets.
Liaise directly with ambulance staff out on the road to support the best response to patient needs.
Work as part of an Operations Centre team where priorities change quickly and every minute counts.

Working pattern

You would be working a shift pattern which will include working some unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
Attractive unsociable working pay enhancements
This role operates on a 12-hour core rota shift pattern, carefully designed to promote adequate rest between shifts.
Flexible working options can be discussed.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:
Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)

27 days annual leave, increasing to 33 with service.

Contributory Pension.

NHS Discounts including shops, restaurants, gyms etc.

Car lease and other salary sacrifice schemes.

Dedicated employee assistance and counselling service.

Opportunities for research participation, career progression and ongoing development.

Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

EOC Dispatchers undertake a three-week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.

After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8- 10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.

If successful at shortlisting:
You will be invited to complete an online assessment .
If successful, you will be invited to a recruitment day at our Wakefield Headquarters , including a further assessment on Sunday 15th November 2026.
If successful with the second assessment, you will be offered an interview on the day .

Please note: If you are unable to attend on Sunday 15th November 2026 , you will need to wait and apply for the next vacancy, as no alternative dates are available.

The training course for this vacancy will require 100% attendance.

Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.

Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.

Don’t wait...apply today!

If you want a role where your actions directly support patient care - and where teamwork, pace, and purpose are part of every shift - we’d love to hear from you.
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