The Helsby jobs in Helsby

About the Role
Join our friendly Helsby team as a Customer Sales Advisor and help customers make confident buying decisions while achieving sales success! You’ll be responsible for converting customer enquiries into sales across multiple channels (in-store, over the phone, and via live chat) by providing expert advice, building rapport, and using your negotiation skills.

Salary and Hours

• Basic salary: £26,000 (full-time, 37.5 hours per week), pro rata for part-time hours
• Uncapped commission: Realistic On-Target Earnings of £30,000+ based on performance

Hours:

• Full and Part Time Available (Full-time: 37.5 hours per week/ Part-time hours available: 15 - 30 hours)
• Rota-based role working 5 days out of 7 (based on full time), including regular weekend cover, on a rotating pattern (exact days will vary week to week)

What You’ll Do

• Convert incoming sales enquiries across all channels – in-store, phone, email, and live chat – responding promptly, preparing quotes, and following up to maximise conversions
• Handle customer finance agreements and recommend complementary products in line with company policy
• Process accurate customer information and adhere to all sales team standards and procedures

How We’ll Support You

• A structured training programme to build your confidence, product knowledge, and sales skills
• Ongoing development including factory visits, brand training, and The Land of Beds Way sales training
• Coaching, feedback, and support to help you consistently improve and succeed
• A friendly, experienced team who want you to do well from day one.

What We’re Looking For

• Sales experience in-person or over the phone.
• Strong ability to follow sales processes, handle objections, and negotiate.
• Excellent communication skills, verbal and written.
• Strong time management and ability to multi-task in a fast-paced environment.
• Computer literate with good literacy and numeracy skills.
• Ability to build rapport quickly and maintain strong interpersonal relationships.
• Detail-oriented, proactive, positive, and resilient.
• Honest, trustworthy, and dedicated to delivering excellent customer service.

Why You’ll Love Working Here

• Base pay £26,000 plus uncapped commission – your earning potential is in your hands
• Healthshield Package
• Friendly, collaborative store environment
• Birthday off to celebrate your special day
• Employee discount scheme for personal purchases
• Charity Day – one paid day to volunteer for a cause you care about
• Opportunities for loyalty rewards and long-service recognition

How to Apply
If you’re motivated, customer-focused, and enjoy helping customers make confident buying decisions, we’d love to hear from you. Please submit your CV and a brief cover letter highlighting your relevant experience via Indeed.

Pay: £30,000.00-£31,000.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• Health & wellbeing programme
• Paid volunteer time

Application question(s):

• Which best describes your sales experience?

(Select one)

A) Primarily transactional / low-value sales (e.g. food service, bar, fast retail)
B) Mix of transactional and consultative sales
C) Primarily consultative sales involving higher-value purchases (£300+)

• This role involves converting enquiries into sales across phone, face to face, and live chat. Are you confident doing this?

A) Yes – this is a key part of my experience
B) Some experience but not a main responsibility
C) No

Experience:

• either retail or phone: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person