The Jewellery Channel jobs in Feltham

Steven Stone, a leader in British fine jewellery since 1937, invites you to be a part of our remarkable legacy. We are renowned for our bespoke engagement rings, precious gemstone jewellery, and exceptional customer service that enhances our treasured offerings.

With three existing locations and ambitious plans for expansion, we are eager to welcome a Senior Jewellery Specialist to our vibrant team. This position is ideally suited for a driven, passionate, and well-organised professional who has an insatiable desire to contribute to our continued success.

In an era where traditional retail has faced significant challenges, Steven Stone has thrived, demonstrating our resilience, adaptability, and commitment to providing incomparable value to our clients. Our unique blend of technology and traditional craftsmanship, coupled with competitive pricing, has solidified our industry reputation.

As a Senior Jewellery Specialist, you will have the opportunity to shape the Steven Stone experience, both online and offline. You will spearhead innovative design and communications efforts across various channels, creating memorable experiences for our valued clientele.

This role demands flexibility, initiative, and a proactive approach to ensure that each customer's interaction with Steven Stone is extraordinary.

Key Responsibilities:

• Clienteling
• Meet and exceed sales objectives and KPIs
• Effectively manage client inquiries
• Handle transactions of varying value with equal enthusiasm and attention
• Maintain exemplary merchandising and showroom standards

Desired Qualities:

• Self-motivated and able to work independently
• Knowledgeable in fine diamonds/gems, luxury jewellery/high-value items
• Experienced in retail and sales with strong customer service skills
• Professional and well-presented
• Keen attention to detail
• Flexible, reliable, confident, resilient, determined, and enthusiastic
• Excellent written and spoken English proficiency

Prefered but not required qualifications:

FGA, DGA, Graduate Gemmologist (GIA), Graduate of Diamonds (GIA), Accredited Jewellery Professional or similar qualifications preferred.

We Offer:

• Regular performance reviews with opportunities for advancement
• Comprehensive training programs
• An inclusive and vibrant work culture
• Generous annual leave - 20 days plus birthday and bank holidays

Our rewarding salary and commission structure reflect our dedication to your professional growth and the value you will bring to Steven Stone.

Joining our team means embarking on a rewarding journey filled with opportunities for personal and professional development. We have a rigorous recruitment process, including a telephone interview, in-person interview, and skills assessments, as we strive to ensure the right fit for both our new hires and our established team.

If you're eager to contribute to our legacy while creating your own, please submit your CV and a cover letter detailing your interest and qualifications for this position.

Let's create beautiful things together.

No agencies.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay

Ability to commute/relocate:

• London W1U: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Retail sales: 2 years (required)
• Fine Jewellery: 5 years (required)

Work Location: In person