The Manor Hotel in Meriden jobs

Job Advert

The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

As our Bar Shift Leader you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

Key responsibilities for the Bar Shift Leader are;

• Supply and ensure the highest possible level of guest care and service to the guests; internal and external.
• Prepare and serve beverages including alcoholic beverages, cocktails and soft drinks.
• Ensure the Bar, Lounge & Terrace are prepared for service.
• Maintain staffing levels within agreed budget targets - controlling wage costs, holiday schedules and work rotas
• Have a full knowledge and promote the hotel's facilities, services and company products
• Support the implementation of new procedures, practices and standards where applicable
• Support with the ordering, receipt, storage and security, requisition and issue of all items sold/served, together with cleaning materials and other sundry items
• Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department.
• Comply with all aspects of ‘Alcohol Licensing’ regulations.

The Ideal Candidate Will:

• Have experience of working within a hotel or restaurant operation, ideally in a 4 star environment
• Be able to deliver excellent customer service at all times and train others to follow a similar example
• Be smart and professional in appearance with a "can do" attitude and excellent communication skills

The Essential Skills:

• Have previous proven experience in a 4 star hotel or a similar high quality environment
• Has a passion and commitment to quality and customer service
• Well organised and structured in your approach

The Desirable Skills:

• Confident personality with presence
• Engaging and the ability to inspire
• Forward Thinking