The Market Cross Cafe jobs

TARKA is a fresh new concept that is revolutionising hostels and creating a whole new category of accommodation in the UK.

TARKA’s USP's are its sleeping capsules, technology and design DNA, and our unique F&B concept. The capsule concept is already well established and successful in Japan and other parts of Asia. TARKA will create an upscale version of a capsule hotel that will appeal to a more diverse range of people than a traditional hostel. TARKA will use technology to create the most streamlined operation possible.

Within the TARKA hotel sits NANAKAI - a rooftop bar and restaurant based on a traditional Japanese izakaya. It will offer drinks and simple dishes which are served during the day and evenings. There will also be a Scandinavian-style coffee shop on the ground floor. The bar, restaurant and coffee shop will be open to the public.

This is an exceptional opportunity for outstanding professionals, conversant with Edinburgh’s local environment, who can deliver high standards of service and the TARKA brand standard; and who understand that creating a unique, memorable service is what sets TARKA apart. We are looking for staff who are flexible, with a can-do attitude, comfortable communicating with guests in both a reception and food & beverage environment.

If you have outstanding credentials in the Edinburgh market, we’d love to hear from you.

Job Description

Job title: Front of House / Reception

Position reports to: F&B Manager/Deputy GM

Direct Reports: None

Location: TARKA Edinburgh Ltd, South St Andrews Square, Edinburgh. Some travel to other locations may be required from time to time

Salary: £13 per hour.

Hours: Shift work.

Job Purpose:

We are looking for bright, energetic all-rounders who can take a lead on all guest-facing services within TARKA Edinburgh. Staff will be expected to work flexibly across reception, restaurant service and the bar – meaning successful hires will have an opportunity to develop a broad range of hospitality skills and experience.

You will be the face of the whole business, responsible for providing attentive customer service whilst maintaining a relaxed atmosphere that puts guests at ease. This role involves greeting guests in the reception areas, assisting with check-ins, serving in the restaurant, clearing/setting tables, bar work, handling customer enquiries and guiding them through their experience of travelling in Edinburgh with professionalism and courtesy.

There will be ample opportunity to progress within this role. TARKA is a brand-new concept, with Edinburgh as the company’s first and flagship location. Candidates who excel in their role will be promoted to Supervisor positions quickly. Those who stay with us for a duration may be offered leadership positions as the group expands (inter)nationally.

Main Accountabilities

Customer Service:

• Greet guests upon arrival, help with check-in if required. Escort guests to tables in the restaurant and explain the ordering system to them.
• Serve customers in the cafe alongside normal cafe duties.
• Serve customers at the Izakaya bar when required.
• Attentively handle any requests or enquiries with a relaxed and courteous demeanour.
• Provide guests with information about the city and assist with any enquiries.
• Relay information from the guests to the kitchen and vice versa about dietary requirements or special requests, communicating special offers and providing recommendations to guests that correlate with efficient and profitable kitchen workflow.
• Duty Manager shifts may be required.

Ordering and collecting food:

• Oversee the ordering process, ensuring guests know how the system works and manage to use it efficiently.
• Serving orders to the guests.
• Clear tables and reset them for the next guests, maintaining cleanliness and organisation in the dining area. Coordinate with kitchen and bar staff to ensure timely delivery of orders and maintain smooth workflow.

Handling POS and Check-in Operations.

Customer Engagement and Communication:

• Interact with guests in a friendly and professional manner, addressing any questions or concerns promptly.
• Develop in-depth knowledge of the food and beverage offerings to guide guests through the menu appropriately.
• Communicate special offers, promotions, and menu updates to guests as appropriate.
• Solicit feedback from guests and relay comments or suggestions to management for continuous improvement.

Health and Safety Compliance:

• Adhere to all health and safety regulations, including proper sanitation and hygiene practices.
• Follow established procedures for food handling, storage, and preparation to prevent cross-contamination in the restaurant and café areas.
• Report any safety hazards or maintenance issues to the F&B Manager/Duty Hostel Manager.

Qualifications and Skills:

• Previous experience in a customer service or hospitality role preferred but not essential.
• Excellent communication and interpersonal skills with a friendly and outgoing personality.
• Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Positive attitude, enthusiasm, and a genuine desire to create memorable experiences for our guests.
• An in-depth knowledge of Edinburgh and a willingness to guide customers is advantageous.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits:

• Access to BrightExchange – an online marketplace providing discounts on everything from consumer goods to gym memberships and holiday packages.
• Generously discounted rates for staff, friends and family.
• Meal entitlement while on shift.
• 28 days annual holiday entitlement, pro rata.

Job Types: Full-time, Part-time, Zero hours contract, Graduate

Pay: From £13.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Work Location: In person

Pay: From £13.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Company pension
• Discounted or free food

Work Location: In person

Pay: From £13.00 per hour

Benefits:

• Company pension
• Discounted or free food

Work Location: In person