The Monkey House jobs

Overview
We are seeking a friendly and professional Host/Hostess to join MNKY HSE team. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service from the moment they arrive. Your organisational skills and welcoming demeanour will help create a memorable experience for all visitors, contributing to the overall success of our establishment. Previous experience in a similar role or in the hospitality industry is advantageous but not essential, as full training will be provided.

Responsibilities

• Greeting guests with a friendly and professional attitude, making them feel comfortable and valued
• Managing reservations and waiting lists efficiently to optimise seating arrangements
• Assisting guests with seating arrangements and providing menus upon arrival
• Answering phone calls courteously, handling enquiries, and taking reservations with excellent phone etiquette
• Coordinating with the service team to ensure smooth flow of guests and timely seating
• Maintaining cleanliness and organisation of the reception area and waiting zones
• Handling guest queries or concerns promptly and professionally, escalating issues when necessary
• Supporting team members during busy periods to ensure high standards of guest service are maintained

Experience

• Previous experience in restaurant or hospitality environments is preferred but not mandatory
• Strong communication skills, both verbal and written, to interact effectively with guests and team members
• Experience with guest services, serving, or front-of-house roles is beneficial
• Familiarity with hotel or restaurant operations can be an advantage
• Ability to demonstrate excellent phone etiquette and organisational skills
• A friendly demeanour combined with professionalism to enhance guest satisfaction

This role offers an engaging work environment where your interpersonal skills will shine. We value dedicated team players who are eager to deliver outstanding guest experiences through excellent service and organisation.

Pay: From £14.00 per hour

Benefits:

• Discounted or free food
• Sick pay

Work Location: In person