The Old Inn & Restaurant jobs

JOB TITLE: Resort Reservationist

JOB REFERENCE: RES 08/26

REPORTING TO: Reservations Manager

HOURS: This position is Full Time, based on 5 days out of 7 including weekends. Example shift pattern: 9.00am–5.00pm / 12.00pm–8.00pm. Weekends: 9.00am–7.00pm

LOCATION: Galgorm Hotel

SALARY: £13.02 – £14.52 per hour pay scale

Why Join Us?

At Galgorm Collection, we’re passionate about our people and committed to creating an exceptional workplace. As part of our team, you’ll enjoy a wide range of standout benefits, including:

• Dine for free in any of our restaurants
• Reduced room rates across the Collection
• Complimentary access to the Thermal Village
• Private healthcare
• Annual staff events
• Excellent opportunities for development and progression

To explore all our perks, visit: https://www.galgorm.com/why-work-with-us.html

About the role:

The main purpose of this position is to act as a sales agent on behalf of our Company, ensuring you have the knowledge to provide guests with the best‑suited package. You’ll be joining a large, supportive team of Reservationists who work together to manage all incoming calls efficiently while delivering a high level of customer service.

The Reservationist role can be busy and demanding at times, with many areas across the Collection including: The Thermal Village & Spa at Galgorm, Accommodation at Galgorm, The Rabbit Hotel & Retreat, The Old Inn & Roe Park. Our Reservations team manages all Collection bookings and prepared to answer any query that guests may have.

The Position:

The main duties of this position include but are not limited to:

• Working within office guidelines to ensure that all guest bookings are accurate.
• Dealing with all client queries – by phone and online.
• Maintaining a good knowledge of all the Collection’s services and current packages/room rates, in order to deal with daily guest queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out Reservations procedures as per the daily checklists.
• Carrying out any additional administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person:

The successful candidate will have;

• Experience or an interest in the Hospitality industry.
• Confident IT skills including outlook, word, and excel.
• A good administrative and customer service background with the ability to demonstrate skills in both.
• The desire to deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Warm, friendly, and energetic with great pride in your overall appearance.
• A flexible approach to work.

Desirable;

• Experience working in a call centre environment
• 9 months of experience working in a dynamic, fast-paced environment as an administrator, Sales Agent in the hospitality industry.
• Previous sales experience.

Perks of the job!!

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to view our work perks! https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com

GALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYER

Pay: £13.02-£14.52 per hour

Benefits:

• Canteen
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Work Location: In person