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Title: Kenwood Supervisor
Location: Kenwood House, Hampstead, London, NW3 7JR
Salary: From £30,777 p.a. pro rata, depending on skills & experience / 36 hours per week
Job type: Permanent
Ref: 16479

Would you like to use your passion for delivering exceptionally high-quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our team at Kenwood House and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

As a Site Supervisor, you will:

People

- Support the recruitment, induction and training of all property staff.
- Schedule shifts to meet the needs of your site and your staff.
- Help deliver the volunteer programme.
- Line manage site staff and volunteers using Performance Development Reviews, adopting a coaching and mentoring style.

Finance

- Support and take responsibility for the day-to-day financial management of the site, performing the role of daily cashier and sub-accountant as required.
- Support the manager by managing, coaching and motivating the team to achieve commercial targets.
- Assist with payroll budgeting and forecasting.

Compliance

- Make sure English Heritage safety and security checks are completed on a daily, weekly and monthly basis.
- Take on licensee duties for alcohol sales, if required.

Visitor Experience

- Deliver an inspirational visitor experience through high standards of presentation and customer service.
- Champion the recruitment and retention of English Heritage members.

Stakeholder Relations

- Maintain positive relationships with local stakeholders.

Operations

- Support the Operations Manager with the planning and delivery of all activity on site.
- Take on duty management responsibilities as required, including out of hours.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills, as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

We would be delighted to hear from you; if you would like to talk to us about this role before you apply, please contact Ben Noton, Operations Manager. Contact details are available via the apply button.

Everyone is welcome at English Heritage, and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

You can find out more about us and what we do on our website and meet some of our People and hear about why they enjoy working with us.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which, through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

Benefits include:

- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to 6 friends/family members
- 25% discount in our shops and cafes
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days’ holiday, plus Bank Holidays pro rata, rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10%, which can be paid via salary exchange or salary deduction
- Flexible hours

Closing date: 12/07/2026 23:59:59

Pay: £30,777.00 per year

Work Location: In person