The Quay jobs in Poole

Quay Holidays is a long-established, family-owned, self-catering holiday letting agency with a growing portfolio of luxurious holiday properties in and around Poole and Bournemouth. We are now looking for holiday letting agents to expand our holiday letting team.

Job Roles

These customer-facing roles will suit friendly, outgoing people seeking a tourism role with excellent customer service and who relish being part of a small, busy, team of 10 staff. You will be responsible for marketing and selling local self-catering holidays, processing guest bookings, liaising with accounting and maintenance colleagues, greeting holiday-makers, and making every guest’s experience a truly enjoyable one.

These are sales-driven roles where the primary objectives are to maximise bookings for our property owners while consistently delivering exceptional customer satisfaction.

Key Responsibilities:

• Receiving and responding promptly to enquiries and helping prospective guests to make bookings by 'phone, email and in person
• Proactively following up on booking enquiries to maximise conversion.
• Upselling longer stays, additional nights and suitable alternative properties where appropriate.
• Building relationships with holiday home owners and prospective guests.
• Working front-of-house in a pleasant retail environment, meeting and greeting guests and owners
• Assisting with new property onboarding and ensuring accurate property information is uploaded to booking software and portals.
• Using a specialist booking system to process holiday bookings, and assisting in updating property details as required.
• Maintaining listings on third-party holiday advertising portals (eg Booking.com) to generate enquiries.
• Monitoring availability, occupancy and pricing to help maximise revenue.
• Resolving customer queries and ensuring guest satisfaction.
• Working closely with housekeeping and maintenance teams to ensure guest issues are resolved quickly.
• Handling the daily processes for guest arrivals, departures and recurring tasks.
• Creating marketing email-shots, improving website SEO, maintaining social media platforms and producing regular, engaging content. Managing online reviews.
• Carrying out occasional property visits for inspections, photography and 360-photography.

You Have:

• Exceptional customer service skills.
• A pro-active sales-driven personality and with strong commercial awareness.
• Confidence and professionalism.
• Ability to remain calm and professional when dealing with challenging situations.
• Ability to multitask and prioritise during busy periods.
• Excellent attention to detail and strong organisational skills.
• Strong database skills and ability to learn new systems quickly.
• Excellent written communication skills with impeccable grammar and spelling.
• Fast, accurate computer skills.
• Confidence in using Microsoft Office and cloud-based software.
• Knowledge of holiday lettings or the tourism industry would be an advantage.
• Knowledge of Guesty software, Booking.com and Airbnb (owner dashboards) an advantage.
• A good knowledge of the Poole & Bournemouth local area.
• A UK full driving licence.
• An outgoing personality with a can-do attitude to fit with a lively team of 10 humans and 2 cocker spaniels!

Benefits:

• Family-owned, supportive working environment.
• Free parking.
• Company pension.
• Commission / bonus opportunities.
• Genuine opportunities for career progression as the business continues to grow.
• 28 days holiday, including bank holidays.

Working hours:

Five days a week, Monday to Saturday 9.15am - 6pm. The role includes working every Saturday, with a regular weekday off in lieu. Occasional Sunday working.

Salary:

£26,000 to £32,000 pa OTE, depending on experience

Job Type: Full-time

Pay: £26,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking

Ability to commute/relocate:

• Poole BH15: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you hold a valid UK driving licence?
• Do you have knowledge of the Poole and Bournemouth area?

Work authorisation:

• United Kingdom (required)

Work Location: In person