The Spread Eagle jobs

COME AND JOIN US . . .

We are currently seeking a warm, intuitive and engaging Afternoon Tea Waiter to join our Glendevon team.

The on target earning potential for this role is £16.94 / per hour - comprising a base hourly rate of £12.84, plus a qualified estimate of £4.10 per hour in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

Your working pattern will be 30 hours per week, across our 4 service days; Friday, Saturday, Sunday and Monday. The start of shift may vary slightly depending on breakfast demands, however finish will remain consistent at 6pm.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Delivering a warm, thoughtful and memorable Afternoon Tea experience, creating special moments for every guest and ensuring each visit reflects the exceptional standards for which Gleneagles is renowned.
• Supporting our breakfast operation before seamlessly transitioning the Glendevon Lounge for Afternoon Tea service, preparing the space to the highest standards and providing attentive, personalised service throughout. You will confidently respond to guest requests and enquiries, anticipating needs and ensuring every interaction is welcoming, genuine and professional.
• Maintaining impeccable standards of presentation across the Glendevon Lounge, ensuring all service areas, tables and guest-facing spaces are beautifully prepared and consistently reflect our luxury environment.
• Playing an integral role in the smooth day-to-day operation of the Lounge, working closely with colleagues to ensure service flows effortlessly and guests enjoy a seamless and enjoyable experience from arrival through to departure.
• Developing a strong knowledge of our Afternoon Tea offering, including our menus, teas, beverages and seasonal experiences, enabling you to make recommendations and create meaningful connections with our guests
• Taking pride in continuously enhancing the guest experience by identifying opportunities to elevate service, sharing ideas with the team and contributing to a culture of excellence, innovation and continuous improvement
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• Previous experience within a luxury hospitality environment would be advantageous; however, what matters most is a genuine passion for hospitality, a positive attitude and a desire to create exceptional experiences for every guest
• You bring strong food and beverage or customer service experience and are excited by the opportunity to further develop your skills within a world-class Afternoon Tea operation, renowned for its attention to detail and outstanding service
• Warm, professional and naturally engaging, you take pride in building meaningful connections with guests and colleagues alike. You remain calm, positive and composed, even in the busiest of environments, consistently delivering service with enthusiasm and care
• You understand that every guest interaction matters. Regardless of how familiar a request may be, you approach each situation with fresh energy, genuine interest and a commitment to finding the best possible outcome
• With a keen eye for detail and a highly organised approach, you take pride in maintaining exceptional standards and consistently look for opportunities to exceed guest expectations
• You thrive in a fast-paced, dynamic environment where no two days are the same. Resilient and adaptable, you are able to balance multiple priorities while maintaining the highest levels of service and professionalism
• Ambitious and eager to learn, you are passionate about developing your craft, learning from some of the industry's finest hospitality professionals and contributing your own knowledge, ideas and expertise to the team
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our grounds

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• About gratuities service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026, our part-time employees can expect to receive around £4.10 in addition to their hourly rate

If you are our next Afternoon Tea Waiter, please forward your most recent CV to us today!

INDMP