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Ticket Office jobs in Norwich NR3

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    • Agile, flexible and hybrid working, (a minimum of 3 days in office, up to 2 days WFH).
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    • Perks platform (cheap cinema tickets, cashback and discounts on well-known brands).
    • Job type Permanent Full-Time.
    • Accurately forecast fees for the office when required to do so.
    • Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income…
    • Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
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    • Completion and submission of expenses, service ticket, and any other project documentation/administration within 3 days of demobilisation.
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    • Responding to requests for support via email, phone and tickets (for service desk cover).
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Job Post Details

Customer Service Consultant - Implementation - job post

Epos Now
1.0 out of 5 stars
Norwich NR4
From £26,436 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • From £26,436 a year

Job type

  • Permanent
  • Full-time

Location

Norwich NR4

Benefits

Pulled from the full job description

  • Annual leave
  • Free parking
  • Company events

Full job description

About the company:

After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.

About the role:

A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

Responsibilities:

  • Deliver training for new customers as part of their onboarding process
  • Take inbound customer support calls, answer webchats and tickets
  • Provide excellent customer service by phone, email, webchat and online user support
  • Where appropriate, escalate and accurately record customer data
  • Conduct remote trouble-shooting and training sessions with clients
  • Develop and maintain an in-depth knowledge on all products and services
  • Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs

Requirements:

The best candidate for this role would be;

  • Driven and proactive - Can work independently and is determined to succeed (essential)
  • Organised - Manage diary, phone and update systems with great attention to detail (essential)
  • Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
  • Personable - Able to keep calm and show empathy for customers (essential)
  • Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)

Benefits:

  • Progression and increased basic salary through performance targets
  • Earn uncapped commission through an “inbound sales” approach
  • 20 days annual leave, plus bank holidays
  • Exclusive retail, restaurants, travel and accommodation discounts
  • Modern “London-style” offices. Includes PS4, ping pong tables and summer tiki bar, with free parking
  • 24/7 access to health/well-being online center
  • Company celebratory events (summer and winter)
  • Long service and half annual awards

Job Types: Full-time, Permanent

Pay: From £26,436.00 per year

Experience:

  • Customer Service: 1 year (required)

Work Location: In person

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