Tiling jobs in Ascot

About Us

Specialist, established business making insurance claims for homeowners for water and fire damage, negotiating the claim to settlement and then carrying out all building works approved by insurers

Company Description

We are an FCA regulated niche business providing an end to end service for property owners to make a claim to their insurance company for water damage, leaks and fire damage. We will present the claim, survey and assess the costs of damage and negotiate a settlement after which we will carry out restoration and reinstatement works with our panel contractors. We are a small highly skilled team known and established for 14 years in the industry providing excellent customer service and concrete results for our clients. The business currently operates within the M25 but will shortly be expanding its reach to the Birmingham area.

Job Description and Role

The role is office-based with visits to clients’ homes as needed for damage assessment and site meetings with loss adjusters appointed by the insurer.

• You will be required to meet with property owners to conduct a thorough fact find then survey and assess the property damage and prepare a scope of works on our scoping tool to be submitted to the insurer as part of the insurance claim.
• After the insurer has appointed a loss adjuster you will be required to meet with him/her to explain the circumstances leading to the property damage, justify the works required and negotiate to get all the works agreed, dealing with any questions or objections which arise from the loss adjuster.
• In the office, you will be expected to assist the claims manager throughout the case with objections on scope and costs
• You will be required to source materials for reinstatement, assess the sequence and duration of the works and determine the need for alternative accommodation.
• Once the works are ready to start you will be expected to select a contractor from our network, start the job off, monitor progress and manage to satisfactory completion liasing between the client and the contractor as required.
• You will be expected to deal with client properties in the Greater London area and after an initial period of training , extend into the Birmingham area.
• You must have your own car; we pay the HMRC published rate for all business miles

Experience, Skills and Knowledge Required

• Knowledge of building repair costs such as plastering, tiling, flooring, decorating, carpentry etc. and of how building repairs have to be organised and sequenced.
• Proven experience of surveying property damage from water, fire or impact and managing subcontractors on repair jobs
• Persuasive communicator, well-spoken and able to sway someone to his/her point of view, skilful in making arguments to justify the necessity of works being proposed in a client’s insurance claim.
• Methodical clear head, analytical ability, attention to detail and ability to skilfully deal with client requirements , questions or objections during the claims process both by phone and in person.
• Excellent communication skills both written and verbal with proficiency in Excel.
• Some knowledge of water damage, flood and fire insurance claims would be an advantage.
• CIOB/ACILA/RICS qualifications would helpful though not essential.

Training Provided

The company will provide on-the-job training in the following areas :

• The entire insurance claims process from cradle to grave and how to provide customer service to our standards
• Preparation of works and cost schedules on our bespoke system
• Training on the contract and structure of the firm’s service contract and explaining to potential clients what we will and will not do.
• Training on how to carry out site assessments
• Training on how to achieve the right result from loss adjuster meetings

The Opportunity

• This is an excellent opportunity for a person who is a skilled communicator who can survey and assess property damage and who is a fast learner willing to take on challenges, increase his/her skills in a specialist company which has a proven track record of success in the industry.
• Potential to earn a substantial bonus based on performance on a number of KPI’s , rarely offered in traditional surveying roles.
• The successful candidate will have worked for an insurance repairs contractor or assessor dealing with fire, flood, and water damage claims or as a junior project manager or surveyor in an insurance claims management company.

Job Types: Full-time, Permanent

Pay: From £50,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Are you working or have you worked for an insurance repairs contractor ?
• Do you have your own car and a clean driving licence

Experience:

• Assessing and surveying properties for damage and repairs: 3 years (required)
• Preparing scope of works after water or fire damage: 2 years (required)

Work Location: In person

Application deadline: 15/06/2025
Reference ID: APC-Surveyor 2025
Expected start date: 15/07/2025