Tourism jobs in Windsor and Maidenhead

Proactive Personnel are currently recruiting for 2 x Resident Concierge for a newly built residential development based in Bracknell. Our client has ambitious growth plans with aims to build and acquire 8000 units over the next 5 years.

Please note, this position will require you to be flexible with your working hours and be on a rotating shift of early shifts and evening shifts, potential weekends too.

They are looking for a warm, personable and proactive Resident Experience Concierge to deliver and exceptional living experience for their residents and visitors.

As the face of the building, you will create a welcoming, professional and hospitality-led environment while building strong resident relationships and ensuring the smooth day-to-day operation of the front of house experience. This is an ideal opportunity for someone with passion for people, service excellence and community building, who enjoys creating memorable experiences and takes pride in delivering outstanding customer service.

As a Build-to-Rent (BTR) community, they are committed to creating an inclusive and welcoming environment for all residents, including pet owners, and are looking for someone who is comfortable working within a pet-friendly setting. As part of our commitment to sustainability and high service standards, we encourage environmentally responsible practices and take pride in maintaining clean, safe and well-presented spaces throughout the building.

What you will do

Resident & Guest Experience

· Deliver a warm, professional and engaging welcome to residents, guests and contractors

· Build positive relationships with residents and create a strong sense of community within the building

· Support a welcoming and inclusive experience within our pet-friendly community

· Anticipate resident needs and provide personalised support where possible

· Handle resident enquiries with professionalism, empathy and efficiency

· Resolve issues confidently and escalate concerns appropriately when required

· Create a consistent high-end front of house experience that reflects the brand and values of the community

Front of House Operations

· Manage visitor access, resident sign-ins and contractor arrivals professionally and securely

· Ensure reception, lobby and resident amenity spaces remain clean, welcoming and exceptionally presented at all times

· Support smooth resident move-ins and move-outs

· Assist with resident events, community engagement initiatives and building activities

· Encourage and support sustainable practices within the building, including recycling initiatives and maintaining clean, safe and well-presented communal spaces

· Carry out regular walkthroughs of communal areas and report any maintenance, cleanliness, health & safety or security concerns promptly

· Support with maintenance requests, including logging, monitoring and following up through Fixflo

· Assist with Inventory Assist processes, Homebox and check-in lists for resident move-ins and move-outs

· Monitor the overall resident experience and identify opportunities for continuous improvement

· Support the Lettings team with property viewings, providing prospective residents with warm, professional and engaging experience

· Conduct property and amenity viewings where required, confidently showcasing the building, available units and resident experience

Collaboration & Communication

· Work collaboratively with Property Management, Lettings, Maintenance, and Security teams to ensure seamless resident experience

· Liaise closely with the Resident Services Hub teams to ensure resident enquiries, requests, and follow-up actions are managed seamlessly and efficiently

· Maintain accurate records and complete administrative tasks to a high standard

· Provide regular updates to the Block Manager regarding resident feedback, building activity and operational matters

· Communicate confidently and professionally with residents, colleagues, contractors, and external partners

· Support neighbouring sites and team members during busy periods when required

Requirements:

· A minimum of 2-3 years’ experience within hospitality, hotels, Build-to-Rent, residential, luxury retail, customer service or front of house environments

· Qualifications in hospitality, customer service, leisure & tourism or a related field would be advantageous

· GCSEs (or equivalent) including English & Maths

· A passion for delivering outstanding customer experiences

· Excellent communication and interpersonal skills

· Excellent IT skills, including Microsoft Office, and property management systems

· An understanding of basic H&S responsibilities within a residential or hospitality environment

Benefits:

As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, they offer:

• A competitive salary range of £ 29,000 - £35,000
• Discretionary bonus
• Commission opportunities for successful lettings/ viewings in addition to the discretionary bonus
• 25 days holiday + 8 bank holidays (pro-rated if part-time)
• Personal Pension Plan (salary sacrifice available)
• Employee Assistance Program
• Life Assurance
• Optical vouchers
• Cycle and Tech schemes

If you are interested in this role please apply or call Antony on 0161 661 8000

INDMAN2

Pay: £29,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Financial planning services
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Application question(s):

• are you happy to work on a rotating shift pattern and be flexible with working hours to suit the business needs?

Work Location: In person