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Trainee Helpdesk Support jobs in England

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    • Application support: 1 year (preferred).
    • Contributing to the continuous improvement of support processes and user experience.
    • Benefits: *Access to healthcare scheme (Benenden), access to CPD enhancement, onsite gym facilities, half-termly wellbeing afternoons, free school lunch.
    • Resolving support calls over the phone.
    • Baker Heath Associates is currently looking for a full-time software support for our office in Blaby.
    • Coordinate and support clients’ online training requirements.
    • Contribute to internal and external customer support meetings.
    • Monitor the support ticket system for incidents requiring escalation or urgent attention.
    • We have a highly professional and experienced team of support…
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    • Supporting connectivity for 300 users.
    • Full-Time (fixed-term for length of apprenticeship).
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Job Post Details

Application Support Analyst - job post

Quarrydale Consulting Ltd
Sands HP12 3YZ
£24,500 - £25,000 a year - Permanent, Full-time, Apprenticeship

Job details

Pay

  • £24,500 - £25,000 a year

Job type

  • Apprenticeship
  • Permanent
  • Full-time

Location

Sands HP12 3YZ

Benefits

Pulled from the full job description

  • Sick pay
  • Bereavement leave
  • Private medical insurance
  • Casual dress
  • Company events
  • On-site parking

Full job description

Job Overview

QDC are looking for an Application Support Analyst to join their team. We are a leading UK Microsoft partner specialising in Microsoft Project and Portfolio Management (PPM) solutions, primarily built on Microsoft's Power Platform.

Key Responsibilities:

  • Providing application support to customers, including managing the entire incidents' lifecycle from logging, triaging and investigating, all the way through to resolution
  • Acting as a point of contact for customers, offering guidance and support on the use of applications
  • Monitoring platform performance and proactively identifying potential issues
  • Working closely with stakeholders and technical teams to support application enhancements and fixes
  • Create and maintain clear documentation for support processes including known issues and fixes
  • Contributing to the continuous improvement of support processes and user experience

Desired skills:

  • A passion for technology with a desire to learn and grow
  • Enthusiastic and willing to get stuck in
  • Strong communication and interpersonal skills
  • Good problem-solving skills with the ability to be both proactive and reactive

Work perks and benefits:

  • A very varied role with lots of opportunity to learn across a broad set of operations, including consultancy and development
  • Friendly, relaxed work environment with lots of social activities
  • Private medical insurance

Pay: £24,500.00-£25,000.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company events
  • On-site parking
  • Private medical insurance
  • Sick pay

Application question(s):

  • Experience with Microsoft Power Platform
  • Familiar with Microsoft 365 (e.g. Microsoft Teams)
  • Familiar with Office (e.g. Microsoft Word, Microsoft Excel)

Experience:

  • Application support: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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