Trainee Medical Secretary jobs in Birmingham B38

Healthcare Assistant — Full Training + Funded Degree Pathway (Audiology)

Most Healthcare Assistant roles are a job. This one is a route in.

Sutton Hearing Care is a growing private audiology clinic specialising in ear health and wax removal, and we're recruiting a Healthcare Assistant to join the team. You'll be trained from scratch in ear health assessment and clinical support, working alongside experienced audiologists.

For candidates who show the right aptitude and commitment, we will fund the Level 5 Foundation Degree in Hearing Aid Audiology — with the offer made within your first 12 months — the HCPC-approved apprenticeship route to qualifying as a Hearing Aid Dispenser. You'd earn your full salary throughout, pay nothing toward the course, and finish as a registered healthcare professional working under a protected professional title.

We've built this pathway because it's the best way we know to build a clinical team. We're looking for people who want to be in healthcare in ten years' time, not ten months.

What you'll be doing

• Welcoming and preparing patients for ear health appointments, and putting nervous patients at ease
• Assisting audiologists during microsuction and ear wax removal procedures
• Carrying out otoscopy and ear health checks under supervision (full training provided)
• Managing infection control, decontamination and preparation of clinical instruments
• Maintaining accurate patient records on our clinical system
• Handling appointment bookings, patient enquiries and follow-up calls
• Preparing and maintaining consulting rooms, stock and equipment
• Supporting patients with hearing aid care, cleaning and basic troubleshooting
• Travelling between our clinic sites and carrying out home visits to patients who cannot attend clinic
• Contributing to clinical audit, safeguarding and health and safety standards

What we're looking for

Essential — please only apply if you meet all of the following:

• A full UK driving licence and daily access to your own vehicle. This is non-negotiable — the role covers multiple clinic sites and patient home visits (mileage paid at 45p per mile)
• Previous hands-on healthcare experience in a patient-facing clinical setting — for example: healthcare assistant, care assistant, support worker, dental nurse or dental assistant, optical assistant, or phlebotomist
• A genuine commitment to study — you'll be undertaking the Level 5 Foundation Degree, which requires dedicated study time alongside your working week
• Genuine warmth with people, particularly older adults and anxious patients
• Clear, patient communication — a lot of our patients don't hear well
• Reliability, discretion and a careful approach to clinical detail
• GCSE Maths and English at grade C/4 or equivalent (required for the apprenticeship route)
• Right to work in the UK

Desirable

• Experience with clinical record systems
• An interest in audiology, hearing health or healthcare science

What we offer

• £25,363 per year (approximately £13.01 per hour)
• 28 days annual leave plus bank holidays
• 37.5 hours per week — Monday to Friday, plus 1 Saturday in 4, paid in addition or taken as a day off in lieu at your choice
• Mileage paid at 45p per mile for the first 10,000 miles
• Full structured clinical training from day one
• Funded progression to Level 5 Foundation Degree / Hearing Aid Dispenser apprenticeship
• Mentoring from experienced, HCPC-registered audiologists
• Paid professional registration and CPD once qualified
• Company pension
• Uniform provided
• A small, supportive team where your work is visible and valued
• Free/subsidised parking
• Staff hearing care for you and your family

No audiology experience needed — we'll train you fully. But you will need healthcare experience, a driving licence, and a real appetite for study to be considered. If that's you, we'd love to hear why you want this.

Job Types: Full-time, Permanent Schedule: Monday to Friday, plus 1 Saturday in 4 (paid additionally or day in lieu) Work Location: In person

Pay: £25,363.00 per year

Benefits:

• Company events
• Company pension
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Sutton Coldfield B74 2DH: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Work Location: In person