Transformational Leadership Role jobs in London

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Experience Director

At JLL, our goal is to provide workplace experiences that will be long remembered by our clients. This leadership role provides the opportunity to combine your passion for service excellence, team development, and operational management to create hospitality-focused workplace environments. The role is client facing and requires exceptional leadership, customer service, presentation and communication skills across all levels of the business including the C-suite, VIPs, and client employees.

Job Summary
As our Workplace Experience Director, you will provide strategic leadership in executing transformative workplace experience initiatives that align with client's strategic workplace goals across your account portfolio. You ensure the delivery of unparalleled experiences to clients, employees, and visitors at every touchpoint across space, technology and services through comprehensive strategy development, operational excellence, and team leadership.
This global leadership role requires exceptional relationship-building skills and the ability to influence across multiple workstreams, transforming strategic vision into actionable delivery plans whilst building productive and thriving workplace cultures. You will manage complex stakeholder relationships and drive measurable business outcomes that support organisational transformation and cultural change initiatives through exceptional team leadership and development.

Personal Profile
I am a transformational leader who executes strategic workplace initiatives that drive organisational success whilst delivering exceptional experiences across complex, multi-site operations. I develop high-performing cultures and empower cross-functional teams to achieve outstanding results through comprehensive programme management and stakeholder engagement. I translate strategic vision into operational reality whilst creating environments where both people and businesses flourish. I excel at managing transformative workplace programmes and building thriving workplace communities, delivering measurable outcomes that support organisational growth and cultural change through innovative leadership and strategic execution.

Key Responsibilities:
Strategic Leadership and Programme Management:
Collaborate with account leadership and client stakeholders to align on workplace transformation vision and execute strategic initiatives

Support creation and rollout of comprehensive Workplace Strategy to deliver agreed scope and deliverables

Develop comprehensive year-on-year roadmaps and actionable business plans for transformative workplace programmes

Lead global programme implementation whilst enabling regional teams to deliver workplace transformation initiatives

Develop robust success metrics and KPIs to measure performance, operational effectiveness, and ROI

Leverage data insights to enhance workplace transformation strategy whilst continuously innovating to foster productivity, wellbeing, and organisational growth

Operations and Service Excellence:
Act as SME for Experience Services, providing strategic oversight to elevate service standards across all workplace touchpoints

Lead experience strategy for workplace design and refurbishment projects, ensuring spaces support transformation objectives

Create comprehensive experience strategy and journey mapping aligned with transformational workplace objectives

Develop strategic partnerships with key vendors, service providers, and consultants to support workplace transformation programmes

Drive workplace technology strategy and innovation initiatives that enhance employee experience

Lead change management initiatives for workplace transformation projects, ensuring successful adoption and cultural integration

Team Leadership and Stakeholder Management:
Lead and provide strategic direction to workplace professionals across multiple sites

Develop team capabilities and leadership pipelines that support workplace transformation objectives

Manage senior stakeholder relationships and cross-functional teams through exceptional communication and influence

Drive cultural transformation initiatives that align team performance with organisational values and strategic workplace objectives

Performance Management and Communications:
Implement measurement tools to evaluate programme success and capture employee sentiment

Monitor KPIs, analyse data, and create comprehensive reports on programme effectiveness and ROI

Work with cross-functional workstreams to optimise real estate through experience-led space utilisation and portfolio decisions

Contribute to experience-related communications and deliver strategic presentations to senior leadership

Develop and monitor workplace budgets whilst managing expenses in accordance with financial guidelines

Actively participate in the JLL Experience Leadership community and platform initiatives to drive continuous improvement

Experience and Skills:
Bachelor's degree in hospitality, business, or related field preferred

10+ years senior leadership experience in workplace services, corporate hospitality, facility management, or related field with proven experience in strategic programme implementation

Demonstrated experience in workplace transformation and organisational change management across complex, multi-site operations

Exceptional stakeholder management and relationship-building skills at senior organisational levels

Strong business acumen with budget management, financial analysis, and strategic planning capabilities

Proven ability to influence and lead across diverse functional teams and complex matrix environments

Experience in service design, journey mapping, or customer experience methodologies

Track record of developing and implementing strategic initiatives that drive measurable business outcomes

Excellent communication and presentation skills with ability to manage multiple priorities in fast-paced environments

Strong analytical aptitude with ability to gather data, assess situations, and develop strategic solutions

Highly collaborative with exceptional interpersonal and cultural adaptability skills

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access)

Fluent in English (both written and verbal)

Experience with change management and leadership development preferred

Industry certifications in hospitality, facility management, or organisational development preferred

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.