Turkish Restaurant jobs in Ilford

Up to £40,000

Floor Manager – Nora

Nora is not your typical Turkish restaurant.

Brought to life by brothers Ozgur and Sidar Akyuz,Nora is a refreshing and free-spirited take on Turkish cuisine,built on the vibrancy of Anatolian small plates,the best of British produce and a no-rules,no-dogma approach to creativity.

This is a restaurant where hospitality leads the way,where every dish tells a story of heritage and innovation,and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens.

About the Role

As Floor Manager,you are the engine of the floor — the person who sets the tone,keeps the energy alive,and ensures every guest leaves feeling they’ve experienced something truly special.

You’ll own the service from briefing to last bill,drive the daily vibe,and lead your team with confidence and warmth. You’ll work closely with the AGM and GM to make sure the service is not just smooth,but electric. You’ll be there for your team — training,developing,and inspiring them every single day.

This is a role for someone who thrives in a busy,people-driven environment,loves the rush of service,and takes real pride in the outcome of every shift.

About You

• 
  You’re a leader with presence — people listen when you speak,and you inspire without shouting
• You thrive in the rhythm of a busy,buzzing floor
• You believe hospitality is about connection,not just service
• You take ownership of the team,the atmosphere,and the guest experience
• You have a sharp eye for detail,but never lose sight of the bigger picture
• You’re passionate about food,wine,and creating moments guests will remember

Your Responsibilities

Service Leadership

• Own the service from start to finish — set the pace,the tone,and the standards
• Run briefings that energise the team and prepare them for success
• Keep service flowing,reading the room and anticipating guest needs
• Support and guide the team on the floor — always leading from the front

Team Development

• Train and coach the FOH team to deliver exceptional,guest-focused service
• Identify opportunities for growth and progression in your team
• Build a positive culture where people feel valued and motivated
• Give clear,constructive feedback to help your team improve daily

Operational Management

• Manage daily rotas and shift planning with efficiency
• Oversee reservations,walk-ins,and seating flow in collaboration with the host team
• Uphold H&S and compliance standards on shift
• Work with the bar,kitchen,and wine teams to ensure smooth coordination

Guest Experience

• Build relationships with guests,turning first-timers into regulars
• Handle complaints and special requests with empathy and efficiency
• Always look for ways to improve the guest journey and the atmosphere

Requirements

• 
  Previous experience as a restaurant or floor manager in a busy,quality-focused environment
• Strong leadership and communication skills
• Confidence in managing service and a team at pace
• A love of hospitality,food,and wine — and sharing that passion with others
• Organised,proactive,and a team player

This is for you if...

You love being the person who makes the shift work.

You believe service should have energy,flow,and personality.

You want to be part of a team that’s building something from the ground up.

And you’re ready to own the floor at NORA.

Apply now and let’s make every service unforgettable.