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    • Reports To:* Senior Retention Specialist.
    • Junior CRM & Retention Specialist (Turkish Speaking) – iGaming.
    • This role is ideal for someone who is analytical,…
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Job Post Details

Junior CRM & Retention Specialist (Turkish Speaking) – iGaming - job post

Confidential
Greater London
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Greater London

Benefits

Pulled from the full job description

  • Casual dress
  • Company events

Full job description

Full Job Description
Department: Marketing / Player Retention
Reports To: Senior Retention Specialist
Location: City of London
Employment Type: Full-Time

Junior CRM & Retention Specialist (Turkish Speaking) – iGaming

About the Role

We are looking for a Turkish-speaking Junior CRM & Retention Specialist to join our growing iGaming team. This role is ideal for someone who is analytical, detail-oriented, and passionate about player engagement and retention.

The successful candidate will already have hands-on experience in CRM or player retention within the Turkish iGaming market and be comfortable working with CRM platforms, campaign management, and data analysis.

Responsibilities

  • Plan, set up, and manage SMS, Email, Push Notification, and other CRM campaigns
  • Monitor campaign performance and prepare daily and weekly reports
  • Analyze player behaviour and identify retention opportunities
  • Create and manage player segments for targeted campaigns
  • Develop engaging promotions, bonuses, and retention strategies
  • Work closely with other departments to improve player engagement and lifetime value
  • Conduct A/B testing and optimize CRM campaigns based on performance
  • Ensure campaigns are executed accurately and on schedule
  • Support the CRM team with day-to-day operational activities

Requirements

  • Fluent Turkish is required
  • Previous hands-on experience in player or member retention (CRM management, player retention, or lifecycle marketing) within the Turkish iGaming market
  • Working knowledge of at least one of the following CRM platforms:

- Optimove

- Fast Track CRM

- Optimizer CRM

- Salesforce Marketing Cloud

- HubSpot

- Braze

- Customer.io

  • Strong proficiency in Microsoft Excel or Google Sheets, including formulas such as IF, SUMIF/SUMIFS, VLOOKUP/XLOOKUP, INDEX/MATCH, Pivot Tables, and other commonly used functions
  • Strong analytical skills and excellent attention to detail
  • Creative, proactive, and solution-oriented mindset
  • Good organizational and communication skills
  • Ability to work efficiently in a fast-paced environment
  • Interest in data analysis, CRM, and customer retention

What We Offer

  • Competitive salary based on experience
  • Opportunity to join a fast-growing international iGaming company
  • Career progression and professional development opportunities
  • Hands-on involvement in CRM strategy and player retention
  • Young, dynamic, and collaborative working environment
  • Supportive team with opportunities to learn and grow

Why Join Us?

If you're passionate about CRM, enjoy working with data, and want to play a key role in retaining and engaging players in one of the fastest-growing industries, we'd love to hear from you.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events

Work Location: In person

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