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    • Reports to: FOH and Events Supervisor for day-to-day matters; café management overall.
    • Role overview: The Café Assistant is a customer-facing team member who…
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    • Job Types: Full-time, Part-time, Permanent.
    • Keep the catering areas in a clean and maintained at all times.
    • Bespoke training and development opportunities.
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    • Please note that travel time is approximate and does not take into account traffic or time of day.
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    • Family Leave policies in place.
    • Job Types: Full-time, Part-time, Permanent.
    • You must be over 18 to carry out this role and available to work evenings and weekends.
    • Job Types: Part-time, Permanent.
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    • Hours - Part Time, 16 hours, over 3 days, including every weekend.
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    • Tesco Colleague pay starts at £13.28 per hour, rising to £14.55 in stores within the M25.
    • We guarantee a minimum of 12 hours per week.
    • You must be approachable, friendly and be able to work independently and part of a team to develop and drive the beauty room services and on counter protocols.
    • Deliver food safely and on time as applicable to the daily route.
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Job Post Details

Café Assistant - job post

Shallowmead Garden Centre and Mabel's Cafe
Shallowmead Nurseries, Boldre Lane, Lymington SO41 8PA
£10.85 - £12.71 an hour - Permanent, Part-time, Zero hours contract

Job details

Pay

  • £10.85 - £12.71 an hour

Job type

  • Zero hours contract
  • Part-time
  • Permanent

Location

Shallowmead Nurseries, Boldre Lane, Lymington SO41 8PA

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Discounted or free food
  • On-site parking

Full job description

Café Assistant (FOH Assistant)

Reports to: FOH and Events Supervisor for day-to-day matters; café management overall.

Role overview: The Café Assistant is a customer-facing team member who provides excellent service and supports efficient front-of-house operations. The role follows the café's procedures for service, hygiene, allergen communication, cash handling and safe working. It is a hands-on position.

Key responsibilities

  • Complete service tasks professionally, maintaining a calm and efficient atmosphere and supporting the FOH and Events Supervisor with effective table flow.
  • Welcome and greet customers promptly and courteously. Manage walk-ins and bookings as directed, recording the required details accurately.
  • Take orders accurately and communicate them clearly to the kitchen. Confirm allergy information when taking and serving an order, and refer any uncertainty immediately.
  • Serve food and drinks safely, using trays, warning customers about hot products and completing check-backs. Maintain service standards throughout the customer's visit.
  • Maintain FOH presentation by clearing and resetting tables, keeping counters and service stations tidy, replenishing condiments, napkins and disposables, and keeping customer toilets presentable.
  • Support cake and retail displays by keeping cabinets clean, ensuring that label cards are present and correct, rotating stock using FIFO and removing out-of-date or substandard products as instructed. Report problems promptly.
  • Operate tills and process payments accurately. Follow cash-handling rules and obtain approval from a supervisor or manager for refunds and voids where required.
  • Complete allocated opening and closing duties, including cleaning, restocking, recording wastage and completing required checklists and sign-offs.
  • Support large bookings and events, including afternoon-tea setup and service, as directed. Ensure that dietary variations are clearly identified and cross-contact is prevented.
  • Report hazards, near misses, complaints and equipment faults promptly to the FOH and Events Supervisor or café management, and record incidents in the appropriate log.
  • Follow procedures as described and as per the operations manual.
  • Help ensure EHO, Hygiene and Safety requirements are met by following agreed procedures.
  • Support other departments, including retail and the garden centre, when directed by café management.

Job meet national minimum wage requirements for relevant age groups.

Pay: £10.85-£12.71 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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