Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

The A Side: A Day in The Life

Abbey Road Studios is a market leader with a global reputation and is no doubt the most famous recording studio complex in the world. The Studios are a pilgrimage for music fans globally and a major tourist attraction in the capital. The Abbey Road gift shop gives visitors an idea of what it is like inside the actual studios, and sells a range of high quality merchandise from Vinyl LPs and Beatles memorabilia to Abbey Road Studios’ own product range. The Sales Assistant role is a tremendous opportunity to join this world-renowned organisation and play a key role in promoting this iconic brand. It also offers the music lover the opportunity to curate the whole customer experience and provide international fans and pilgrims with a unique insight into the studio’s, past, present and future.

The B Side: Skills & Experience

Sales

• Help and advise customers to select products from within the range to suit their needs.
• Drive sales by highlighting the features and benefits of products on sale within the store.
• Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
• Meeting daily, weekly & monthly sales targets.

Customer Service and Brand Experience

• Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
• Proven ability to enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.

Visual Merchandising and Display

• Ensure retail spaces are always presented & merchandised to a high standard.
• Maintaining clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth.
• Monitoring & evaluating sales against varying visual merchandising, POS, layout and shop arrangements in order to maximise profit.
• Keep the shop floor clean, organised, and presentable at all times.

Retail Operations

• Support daily opening, closing, and reporting procedures.
• Help coordinate store displays and special promotions.
• Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
• Ensure timely restocking of merchandise on the shop floor.
• Monitor inventory levels and communicate restocking needs.
• Help to receive, process and price store inventory. Inspect deliveries for accuracy and quality.
• Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.

Legal, Security, Health and Safety

• Awareness & compliance with all relevant Trading Standards requirements.
• Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times.
• Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures.
• Maintain an up-to-date knowledge of emergency procedures.
• Always maintaining vigilance to ensure the safety & security of property (the building, cash and stock), staff and the public.

Other

• Occasionally undertake necessary ad hoc duties that are appropriate to the role

Person Specification

• Passionate about music and Abbey Road’s history and heritage
• A strong track record in fast paced retail – especially achieving sales targets and customer service
• Strong visual merchandising skills
• Significant customer-facing retail experience, including cash handling and use of EPOS systems.
• Experience in stock management, including processing deliveries and maintain efficient shop floor replenishment practices.

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

Customer Service