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User Support Analyst jobs in London

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    • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
    • To provide IT support & preventative maintenance for all the end user hardware and software.
    • High levels of customer support.
    • IT support: 2 years (required).
    • A background in technical support, IT, or a related field.
    • Provide technical support to internal teams, ensuring timely resolution of technical issues.
    • You’ll work closely with users, technical teams and suppliers to ensure our tools are efficient, user-friendly and deliver real value across the organisation.
    • Organise training sessions for users and junior staff members.
    • You will be responsible for managing the 1st and 2nd line technical support for various SaaS…
    • You will support user onboarding, help resolve day-to-day platform queries, and develop a strong foundation in electronic trading workflows and controls.
    • Monitor software issues passed by users or user representatives to CGI and identify trends.
    • Support availability to users, and user representatives, of…
    • The senior technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests.
    • JAMF, In-Tune and iOS devices.
    • Train and mentor junior analysts and support team members.
    • This role focuses on resolving user issues, improving support workflows, and enhancing customer…
    • Contribute to creating better products and services that solve user problems and meet their needs, ensuring AI-driven solutions are ethical, inclusive, and user…
    • 3+ years of relevant IT support experience is expected.
    • Keep users informed of progress and resolution in line with service expectations.
    • Leads with initiative and accountability to ensure timely delivery of impactful, user-centric solutions.
    • Our mission is to empower employees with the tools and…
    • 2+ years of experience in customer support, technical support, product operations, or customer success.
    • Familiarity with ticketing systems and advertiser…
    • Deliver expert application support for Beckman Coulter’s diagnostic solutions, ensuring customers achieve optimal use of their systems in line with laboratory…
    • Provides technical support by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or…

Job Post Details

Service Desk Analyst - job post

Datek Solutions
Slough SL3 6EP•Hybrid work
£35,000 a year - Full-time

Job details

Pay

  • £35,000 a year

Job type

  • Full-time

Location

Slough SL3 6EP•Hybrid work

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Cycle to work scheme
  • On-site parking

Full job description

Join a boutique Managed Service Provider with a 28-year track record of doing things differently. We prioritize "doing it right" over "doing it fast" and believe in a high-autonomy environment where common sense always takes priority over rigid processes.

If you are an experienced technician looking to step away from micromanagement and into project design and implementation, this is your next career move.

Duties & Responsibilities

  • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
  • Proactive Management (15%): Maintain and optimize monitoring systems to identify and resolve issues before they impact the client.
  • Project Engineering (5%): Get hands-on with server migration projects and infrastructure upgrades.
  • Consultancy & Design (5%): Assist in the full lifecycle of IT solutions, from initial pre-sales and whiteboarding to final delivery.
  • On-site Engagement (5%): Occasional travel to client sites to provide a professional, face-to-face technical presence.
  • Knowledge Sharing: Participate in technical "whiteboard sessions" with senior engineers to solve complex problems and improve site documentation.

Requirements

  • Experience: 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
  • Technical Proficiency: Strong troubleshooting skills across Office 365, Azure, Windows Server, and Desktop environments.
  • Infrastructure Knowledge: Proven experience with networking technologies, Veeam backup solutions, and Sophos Anti-Virus.
  • Ownership: A self-starter mentality with the ability to manage your own workload and take tasks from start to completion.
  • Professionalism: Excellent communication skills, a well-presented demeanor, and a "safe pair of hands" approach to client care.
  • Mobility: A valid driving license is essential for occasional site visits along the M4 corridor and London.

Why Join Us

  • True Work-Life Balance: We insist on full lunch breaks and leaving on time to ensure you stay refreshed and motivated.
  • Zero Micromanagement: We trust our staff to manage their own time and workload without being watched over.
  • Professional Growth: Direct exposure to the complete project lifecycle, including pre-sales, design, and implementation.
  • Mentorship Culture: Work directly with senior engineers who are encouraged to share knowledge and train staff.
  • Low-Pressure Environment: We focus on quality outcomes and long-term solutions rather than rushing through arbitrary KPIs.
  • Stable Boutique Setting: Benefit from the security of a long-standing business with the flexibility of a small, friendly team.

Job Type: Full-time

Pay: £35,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Slough SL3 6EP: reliably commute or plan to relocate before starting work (required)

Experience:

  • MSP: 2 years (required)

Work Location: Hybrid remote in Slough SL3 6EP

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