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V12 Retail Finance jobs in Cardiff

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    • Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners.
    • Experience in a customer facing role.
    • As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to…
    • A competitive salary and benefits package including discretionary bonus.
    • 25 days annual leave plus bank holidays and your birthday off, on us!
    • Favourable working hours (35 per week).
    • Hybrid working (50% in office).
    • 25 days annual leave plus bank holidays and your birthday off, on us!

Job Post Details

Fraud Prevention Associate - job post

V12 Retail Finance
2.9 out of 5 stars
Cardiff CF24 5PJ•Hybrid work
£25,000 a year - Permanent
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Job details

Pay

  • £25,000 a year

Job type

  • Permanent

Location

Cardiff CF24 5PJ•Hybrid work

Full job description

Cardiff Based Role with hybrid working

About the role

As part of the Fraud Prevention team you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.

Key Responsibilities:

  • Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company’s fraud prevention strategy
  • Escalate complex/priority cases within SLAs
  • Where required, to review and assess documentation received in line with internal and regulatory requirements
  • Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA
  • Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and retail partners
  • Be self-motivated and take accountability for own workloads with minimal supervision when required
  • The role is based in Cardiff and requires full time office attendance for the first 3 months, reverting to full Hybrid working thereafter on a rota basis in line with team shift patterns.
  • Must be able to work a 35 hour shift pattern within the hours of 8.00am-8.00pm Monday to Friday, 8.00am -6.00pm on a Saturday and 9.00am-5.00pm on a Sunday.

What You Will Bring:

  • Experience in a customer facing role
  • Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development
  • Logical thinker with an attention to detail
  • Strong oral and written communication skills
  • Ability to work off own initiative and prioritise workload

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

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