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Veeam jobs in United Kingdom

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    • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
    • We’re looking for a capable, practical IT Support Engineer to join a growing technical team supporting a mix of on‑prem, cloud and customer environments.
    • This is a great technical role with progression opportunities into infrastructure and leadership.
    • Starting off you will be within our service desk, as well as…
    • Reports to: Head of Operations.
    • As a Senior Project Engineer you will be responsible for supporting and enhancing GBE Converge's customers' infrastructures so…
    • The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance and…
    • The role will involve a mixture of working from home and working on site to ensure close collaboration with the wider team.
    • As our next Technical Services Engineer, you will provide onsite and remote support as part of our Infrastructure team, addressing IT issues across various…
    • The Enterprise Solutions Salesperson is a senior customer-facing role responsible for identifying, owning, and closing complex enterprise solution opportunities…
    • We are seeking an experienced Platform Services Lead Engineer to oversee the core technology platforms that underpin client operations, including backup…
    • Configure and set up new IT devices for customers (both remotely and on-site).
    • Support business servers, networks, and cloud environments.
    • Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs.
    • We’re looking for a confident and capable high 1st/2nd Line Internal Support Engineer to deliver outstanding IT support to our colleagues.
    • 25+ Days Holiday and rising (plus bank holidays).
    • The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery…
    • In your role as Senior Microsoft Systems Administrator you will help us achieve our goals and deliver success on behalf of our customers by maintaining and…
    • As an Infrastructure Engineer, you’ll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on…

Job Post Details

Service Desk Analyst - job post

Datek Solutions
Slough SL3 6EP•Hybrid work
£35,000 a year - Full-time

Job details

Pay

  • £35,000 a year

Job type

  • Full-time

Location

Slough SL3 6EP•Hybrid work

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Cycle to work scheme
  • On-site parking

Full job description

Join a boutique Managed Service Provider with a 28-year track record of doing things differently. We prioritize "doing it right" over "doing it fast" and believe in a high-autonomy environment where common sense always takes priority over rigid processes.

If you are an experienced technician looking to step away from micromanagement and into project design and implementation, this is your next career move.

Duties & Responsibilities

  • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
  • Proactive Management (15%): Maintain and optimize monitoring systems to identify and resolve issues before they impact the client.
  • Project Engineering (5%): Get hands-on with server migration projects and infrastructure upgrades.
  • Consultancy & Design (5%): Assist in the full lifecycle of IT solutions, from initial pre-sales and whiteboarding to final delivery.
  • On-site Engagement (5%): Occasional travel to client sites to provide a professional, face-to-face technical presence.
  • Knowledge Sharing: Participate in technical "whiteboard sessions" with senior engineers to solve complex problems and improve site documentation.

Requirements

  • Experience: 2–3 years of experience working within an MSP helpdesk environment at a 2nd line level.
  • Technical Proficiency: Strong troubleshooting skills across Office 365, Azure, Windows Server, and Desktop environments.
  • Infrastructure Knowledge: Proven experience with networking technologies, Veeam backup solutions, and Sophos Anti-Virus.
  • Ownership: A self-starter mentality with the ability to manage your own workload and take tasks from start to completion.
  • Professionalism: Excellent communication skills, a well-presented demeanor, and a "safe pair of hands" approach to client care.
  • Mobility: A valid driving license is essential for occasional site visits along the M4 corridor and London.

Why Join Us

  • True Work-Life Balance: We insist on full lunch breaks and leaving on time to ensure you stay refreshed and motivated.
  • Zero Micromanagement: We trust our staff to manage their own time and workload without being watched over.
  • Professional Growth: Direct exposure to the complete project lifecycle, including pre-sales, design, and implementation.
  • Mentorship Culture: Work directly with senior engineers who are encouraged to share knowledge and train staff.
  • Low-Pressure Environment: We focus on quality outcomes and long-term solutions rather than rushing through arbitrary KPIs.
  • Stable Boutique Setting: Benefit from the security of a long-standing business with the flexibility of a small, friendly team.

Job Type: Full-time

Pay: £35,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Slough SL3 6EP: reliably commute or plan to relocate before starting work (required)

Experience:

  • MSP: 2 years (required)

Work Location: Hybrid remote in Slough SL3 6EP

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