Victoria Medical Centre jobs

Working Hours

• Monday: 4:00 pm – 8:15 pm
• Tuesday: 4:00 pm – 8:15 pm
• Friday: 1:30 pm – 6:30 pm

Are you an organised, friendly and professional individual with a passion for delivering excellent customer service? We are looking for a Patient Co-ordinator to join our busy and supportive practice team.

As the first point of contact for our patients, you'll play a vital role in ensuring they receive a welcoming and efficient service, whether in person, over the telephone or online. You'll work closely with our clinical and administrative teams to help deliver high-quality patient care.

Main Responsibilities

• Greeting patients and visitors in a professional and welcoming manner.
• Managing appointments using the practice appointment system.
• Answering incoming telephone calls and responding to patient enquiries.
• Signposting patients to the most appropriate service.
• Processing patient registrations and updating medical records.
• Accurately inputting information onto the clinical system.
• Liaising with GPs, nurses, community services and other healthcare professionals.
• Supporting the wider practice team with administrative duties as required.

We're Looking For Someone Who:

• Has excellent communication and customer service skills.
• Is organised, reliable and able to work under pressure.
• Enjoys working as part of a team.
• Has good IT skills and attention to detail.
• Previous reception, customer service or healthcare experience is desirable but not essential, as full training will be provided.

What We Offer

• £12.72 per hour.
• Full training and ongoing support.
• A friendly, welcoming team environment.
• NHS Pension (if applicable).
• Holiday entitlement.
• Opportunities to develop your skills within primary care.

If you enjoy helping people and thrive in a busy environment, we'd love to hear from you.

Pay: £12.72 per hour

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person