Video jobs in Clitheroe

Creative Marketing Manager – Graphic Design & CRM

Company: SBS Hair Location: Accrington, Lancashire (Hybrid)Salary: £40,000–£45,000 per annum, depending on experience Job Type: Full-time, Permanent

Working Pattern:

• Tuesday, Wednesday & Thursday – Office-based
• Monday & Friday – Working from home

Office: Units 7 & 8, Venture Court, Metcalf Drive, Accrington, Lancashire, BB5 5WH

About SBS Hair

SBS Hair is a growing UK distributor of premium professional haircare brands, supplying salons with innovative products from across the world.

We work with an exciting portfolio of international brands and are passionate about delivering outstanding products, creative marketing and exceptional support to our professional salon partners.

As our business continues to grow, we’re looking for an exceptionally talented and commercially minded Creative Marketing Manager to join our team.

The Opportunity

We’re looking for a highly creative, hands-on Creative Marketing Manager who combines exceptional graphic design skills with a strong understanding of digital marketing, customer engagement and CRM.

This is a creative-first role. We’re looking for someone who can design, create and deliver — not simply manage agencies or brief external designers.

Working closely with our experienced Head of Marketing, you’ll be responsible for bringing our brands and campaigns to life through outstanding creative work while helping develop customer retention strategies that drive repeat purchases and long-term customer relationships.

You’ll also collaborate with our E-commerce Specialist to improve the online customer experience, develop engaging campaigns and support commercial growth.

This is a varied and rewarding opportunity for someone who loves creating exceptional marketing materials and understands how great design contributes to measurable business results.

Key Responsibilities

Graphic Design & Creative Production

The primary focus of this role.

• Personally design and produce high-quality brochures, catalogues, promotional flyers, price lists, sales presentations and other marketing materials.
• Create exceptional digital assets for social media, websites, email marketing and advertising campaigns.
• Develop creative concepts and artwork for product launches, seasonal promotions and brand campaigns.
• Adapt international brand assets and guidelines for the UK professional haircare market.
• Produce professional, print-ready artwork and manage creative projects from initial concept through to final production.
• Maintain consistent brand identities and exceptional creative standards across our portfolio of professional haircare brands.
• Develop fresh creative ideas that elevate brand presentation and customer engagement.
• Work confidently and independently using professional graphic design software.

Customer Retention & CRM

• Work with the Head of Marketing to develop and implement customer retention strategies that increase repeat purchases, customer loyalty and lifetime value.
• Plan, design and execute targeted email and SMS marketing campaigns.
• Develop customer segmentation and automated lifecycle journeys to improve engagement and repeat ordering.
• Create compelling campaigns to introduce existing salon customers to new products, brands and promotions.
• Support the development of customer loyalty programmes and a scalable subscription model.
• Monitor customer engagement, campaign performance and retention metrics, identifying opportunities for improvement.
• Ensure all customer communications are visually engaging, consistent with brand guidelines and commercially effective.

Marketing & Campaign Execution

• Collaborate with the Head of Marketing to plan, develop and execute marketing campaigns across digital and traditional channels.
• Create and manage marketing content for social media, newsletters, email campaigns and websites.
• Support new product launches, brand development and promotional initiatives.
• Develop marketing materials and creative sales tools to support our field sales team.
• Coordinate creative activity across multiple brands, ensuring campaigns are delivered on time and to a high standard.
• Contribute creative ideas to improve brand awareness, customer acquisition and sales performance.
• Support SEO initiatives through engaging, relevant and optimised marketing content.

E-commerce & Digital Performance

• Work closely with our E-commerce Specialist to improve website presentation, customer journeys and conversion performance.
• Design engaging website banners, landing page assets and promotional content.
• Support initiatives to improve checkout conversion and the online shopping experience.
• Collaborate on the development and promotion of subscription and loyalty offerings.
• Review campaign performance and customer behaviour to identify opportunities for creative and commercial improvement.

Essential Skills & Experience

Graphic Design & Creative Skills

• Advanced proficiency in Adobe Photoshop, Illustrator and InDesign.
• An outstanding portfolio demonstrating original, professional-quality graphic design work.
• Proven experience designing across both print and digital media.
• Excellent understanding of typography, composition, layout, colour and brand identity.
• Ability to independently take creative projects from concept to finished artwork.
• Experience producing brochures, promotional campaigns, digital marketing assets and commercial design materials.
• Strong creative judgement, exceptional attention to detail and a passion for high-quality design.

Marketing & CRM Skills

• Experience executing digital marketing campaigns across multiple channels.
• Practical experience with email marketing and CRM platforms such as Klaviyo, Mailchimp or similar.
• Understanding of customer segmentation, automated email journeys and retention marketing.
• Ability to create marketing content that supports customer engagement and commercial objectives.
• Understanding of marketing performance metrics and campaign reporting.
• Excellent organisational skills and the ability to manage multiple projects and deadlines.
• Strong communication skills and a collaborative, proactive approach.

Desirable Skills & Experience

• Video editing, motion graphics and short-form content creation.
• Experience with Adobe Premiere Pro, After Effects or similar software.
• Experience working with Shopify or other e-commerce platforms.
• Knowledge of customer loyalty programmes and subscription models.
• Experience with AI-assisted creative tools.
• Experience in professional haircare, beauty, cosmetics, fashion or premium lifestyle brands.
• Knowledge of SEO, paid digital advertising and conversion optimisation.
• Experience within a B2B distribution or wholesale environment.

About You

You’re a talented designer with a genuine passion for creativity and a strong understanding of how design supports effective marketing.

You enjoy the practical side of creating exceptional work and are confident using professional design software to turn ideas into outstanding finished materials.

You’re comfortable designing a premium product brochure one day, developing a digital campaign the next, and creating engaging customer communications that encourage repeat business.

You understand the importance of brand consistency, commercial performance and customer engagement.

You’re proactive, organised and comfortable managing your own workload while collaborating closely with an experienced Head of Marketing and wider commercial team.

Most importantly, you’re a creator at heart, with the marketing knowledge to make your creativity commercially effective.

What We Offer

• Competitive salary of £40,000–£45,000 depending on experience.
• Hybrid working, with two days per week working from home.
• The opportunity to work with an exciting portfolio of international professional haircare brands.
• Close collaboration with an experienced Head of Marketing.
• A varied and creative position with ownership of projects from concept to completion.
• The opportunity to contribute ideas and make a meaningful impact within a growing business.

How to Apply

Please submit your CV along with a portfolio of your original graphic design work.

We are particularly interested in seeing examples of:

• Brochures, catalogues and professional printed materials.
• Brand campaigns and promotional artwork.
• Social media and digital advertising creative.
• Email marketing campaigns and designs.
• Any other work demonstrating outstanding creativity, technical design skills and attention to detail.

Experience with CRM, email marketing automation and customer retention initiatives will be an advantage.

A strong graphic design portfolio is essential and will form a key part of our selection process.

We look forward to seeing what you can create.

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking
• Work from home

Work Location: Hybrid remote in Accrington BB5 5EW