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Job Title: Communications & Engagement Officer

Hours: Part-time 25 hours per week

Salary: £26,465 FTE (£18,903.57 pro-rata)

Location: Leicester / hybrid working

Are you creative, passionate about making a difference and confident in bringing stories to life?

Freeva is a charity working towards reducing domestic violence, rape and sexual assault in Leicester, Leicestershire & Rutland. Our priority is to provide high quality effective support to victims and perpetrators irrespective of their backgrounds, empowering and supporting victims of domestic and sexual violence/abuse, challenging abusive behaviours and supporting perpetrators that wish to change, helping to break the cycle of violence and abuse and building cohesive families and communities.

Freeva is looking for an enthusiastic and talented Communications & Engagement Officer to help us raise awareness, connect with communities and showcase the impact of our work.

As our organisation continues to develop and grow, we're looking for someone who can bring fresh ideas, creativity and energy to our communications and engagement activities.

From developing engaging social media content and delivering awareness campaigns to building community relationships and sharing stories of positive change, this is an opportunity to use your skills for a meaningful cause.

You'll work with passionate and dedicated colleagues across the organisation, helping us reach more people, strengthen our partnerships and make sure our message is heard.

If you're an engaging communicator who enjoys variety, creativity and making things happen, we'd love to hear from you.

Application can be accessed via our website – https://www.freeva.org.uk/portfolio/opportunities/

Please note CV’s will not be accepted.

For more information and to submit your application, please email recruitment@freeva.org.uk

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications: 11th November 2026

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Job Description & Person Specification

Job title:

Communications & Engagement Officer

Hours:

25 hours per week, Monday to Friday with occasional evening/weekend cover.

Salary:

Line Management:

Reporting to:

£26,465 FTE (£18,903.57 pro-rata)

No staff or volunteer line-management responsibilities

To be confirmed

Job purpose

To plan, coordinate and deliver engaging, accessible and trauma-informed communications, and community engagement activity that raises Freeva’a profile, supports awareness of it’s services and celebrates achievements. Working closely with the Chief Executive Officer, Service Managers, Fundraising & Partnerships Manager and wider team, the postholder will translate organisational priorities into effective communications and contribute to relevant management meetings.

Key Responsibilities

Marketing & Communications Strategy

· Support the development and implementation of Freeva’s marketing and communications strategy, ensuring all activities align with the organisation’s mission and values.

Marketing, communications and brand

· Plan and deliver communications activities aligned with organisational priorities.

· Write clear, accessible and engaging content for service promotion, campaigns, achievements and organisational updates.

· Design and coordinate posters, leaflets, newsletters, presentations, reports and digital materials in line with brand guidelines.

· Gather and communicate information from service teams while respecting safeguarding, consent and confidentiality.

Digital Marketing & Social Media Management

• Manage Freeva’s social media presence, including Instagram, Facebook, TikTok and LinkedIn selecting channels and formats appropriate to each audience
• Plan, create, schedule and publish posts, graphics, reels, short videos, carousels and stories

· Maintain and update website content, news and blogs and identify improvements to accessibility, usability and search visibility.

· Monitor engagement, reach and audience growth, using insights to improve content and report on progress.

· Respond appropriately to public interactions and direct sensitive enquiries through agreed service and safeguarding channels.

· Keep up to date with social media trends and emerging platforms to explore new opportunities for engagement.

Community engagement and partnerships

· Build and maintain positive relationships with community groups, statutory agencies, health services, businesses and voluntary organisations.

· Identify, organise and attend outreach opportunities, conferences, awareness stalls and networking events.

· Represent Freeva professionally at hospitals, colleges, universities, community venues and partner events.

· Prepare resources and deliver information sessions or presentations when appropriate.

· Maintain records of contacts, outreach activity and outcomes.

Campaigns, events and fundraising communications

· Plan and coordinate awareness campaigns, including Domestic Abuse Awareness Month, 16 Days of Activism and other relevant national campaigns.

· Work with the Fundraising & Partnerships Manager to promote fundraising events, challenges, appeals and corporate or community partnerships.

· Prepare publicity, briefing materials and follow-up communications for events, awards and stakeholder visits.

· Support authorised media liaison and ensure appropriate consent and safeguarding arrangements for stories and images

Internal communications and management meetings

· Attend relevant management and operational management meetings and share updates, insights and recommendations.

· Provide updates on communications, campaigns, social media performance and community engagement.

· Contribute recommendations and ideas to organisational planning and service visibility.

· Collaborate with Service Managers and colleagues to identify communications priorities and coordinate agreed actions.

· Draft internal announcements, briefings and updates, and contribute to management and trustee reports.

Monitoring, reporting and project support

· Maintain an organised communications calendar and evaluate the effectiveness of campaigns, digital activity and outreach

· Produce concise progress reports supported by relevant digital and engagement metrics, with recommendations for improvement.

· Support consultation, research and lived-experience engagement projects where appropriate and ethically approved.

· Identify opportunities to improve digital resources, processes and collaborative working.

Public Relations & Media Outreach

• Develop relationships with local and regional media outlets to promote Freeva’s work and increase public awareness.
• Draft press releases and coordinate media coverage for campaigns and events.
• Support the production of case studies and testimonials to highlight the impact of Freeva’s services.

Person Specification

Essential Skills & Experience:

· Experience in marketing, communications, digital content creation or community engagement.

· Excellent written and verbal communication skills and proofreading skills for different audiences.

· Experience creating engaging content and managing organisational social media channels

· Ability to produce accessible visual and digital materials using relevant tools.

· Strong planning and organizational skills, with the to work independently, priotise and meet deadlines.

· Confident interpersonal skills and ability to build positive working relationships with a range of stakeholders.

· Creativity, initiative, adaptability and willingness to learn.

· Commitment to equality, diversity, inclusion and trauma-informed communication.

Desirable

· Experience in the charity, community voluntary sector.

· Knowledge of domestic abuse, sexual violence or related social issues.

· Experience using Canva, video-editing tools and WordPress, Elementor or similar systems.

· Familiarity with website accessibility, SEO, email marketing and digital analytics.

· Experience promoting fundraising campaigns, coordinating outreach events or delivering presentations.

· Experience producing impact stories, testimonials or case studies sensitively

· Relevant qualification in marketing, communications or digital media.

Pay: £26,465.00 per year

Benefits:

• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Leicester