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Communications Assistant - job post

Cornwall Voluntary Sector Forum
Pool TR15Hybrid work
£24,000 - £28,000 a year - Full-time, Fixed term contract
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Here’s how the job details align with your profile.


  • £24,000 - £28,000 a year

Job type

  • Full-time
  • Contract

Shift and schedule

  • Monday to Friday

Pulled from the full job description

  • Casual dress
  • Company pension
  • Health & wellbeing programme
  • Paid volunteer time

Full job description

Key Duties

General communications, including marketing and events

General: Provide day-to-day communications, media, and events support to the wider organisation and to promote our service delivery and coordination of our communication inbox.

Web: Regularly review and update existing website content, including responding to requests from across the team.

Social media: Manage the social media calendar, including sourcing and creating content, across all platforms – in line with our communications strategy.

Engagement and evaluation: Support to growing engagement with our channels and evaluate our social media and web activity as well as manage our Google analytics, producing reports as required.

E-communications: Create e-newsletters, e-bulletins and deliver other email marketing and surveys as needed and manage relevant mailing lists in line with GDPR, working closely with our Membership Coordinator and Engagement Team Assistant.

Storytelling: Build our storytelling resources (case studies, photos, film) to enable us to demonstrate the impact of our work and that of the wider VCSE sector in Cornwall, inspiring increased engagement

Copywriting: Create copy as needed for communications collateral and publications, reports, campaigns, and website.

Press and PR: Research stories, draft press releases and case studies, maintain media lists and record and evaluate media coverage.

Brand Development: Support the development of our library of brand assets. Liaise with delegated grant recipients regarding the acknowledgement of funding and use of our logo. Support with development of a new online photo library, ensuring imagery is collected and stored in line with GDPR.

Printed materials: Support with the design and production of reports and communications and event collateral.

Events: Coordinate a series of events and attend relevant external events to promote our organisation and the wider sector.

Video editing and creation: Support with the production of our video content for our communications activities.

External suppliers: Liaise with photographers, videographers, printers, web agency, venues and caterers and other suppliers when required. Drafting clear briefs for suppliers.

Contribute as a team member to the overall development of Cornwall VSF’s.

Undertake any other reasonable duties and responsibilities as directed by your line manager or member of leadership team.

General working requirements

Keep up to date with Cornwall VSF’s aims, policies and procedures and ensure these are followed

Working with VSF leadership to ensure the working culture of the VSF is collaborative, inclusive, reflective, constructive and matches the co-produced intentions for your VSF contracts.

Have an affinity to Cornwall VSF’s values of Compassion, Transparency and Inclusivity and always deliver your work with these values in mind.

Have a good understanding and awareness of current sector issues and the Cornwall community.

Have a good understanding of Cornwall and Isles of Scilly Integrated Care System.

Ensure the work reflects equality, diversity and inclusion legislation policy, and best practice

Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.

Use VSF’s CRM system to share information about our stakeholders and membership organisations that would be beneficial to all colleagues.

Essential Criteria

A natural storyteller with excellent communication skills. Experience of writing engaging and inspiring copy for different audiences, channels, and functions desired.

Social media savvy. Experience in managing content and growth across multiple channels desired.

A good eye for design with a strong understanding of brand. Experience of using software packages such as Canva to create basic print materials as well as digital and video content desired.

Passionate about continuous learning around digital trends. Experience of using a range of digital communication channels and tools, and comfortable with content management systems, email management software and social publishing tools desired.

Excellent interpersonal and communication skills, including the ability to build and maintain relationships with internal and external stakeholders.

Excellent administration skills and attention to detail.

Highly organised and happy to juggle projects and activities and respond swiftly to circumstances when required.

Proactive and self-motivated with the ability to work autonomously but also as part of the wider team.

Flexible and open, excited to take on new challenges and learn new skills if the role requires.

Creative and enthusiastic with the ability to bring fresh ideas to our work.

Passionate about using your skills and knowledge to help connect, support, and promote Cornwall’s voluntary, community, social enterprise (VCSE) sector.

Demonstrable ability as adaptable and effective communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).

Ability to analyse, understand, explain, and make recommendations based on complex information.

Ability to use their initiative to propose process, systems, and solutions and to consider risk.

Fully conversant with Microsoft Office Suite including excel, word, outlook, PowerPoint, and Teams.

Well-developed planning and organisational skills, with the ability to manage and prioritise own workload.

The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.

Adaptable, flexible. Excellent inter-personal and negotiating skills. Excellent time management skills, with a completer finisher mindset. Excellent problem-solving skills.

Commitment to reflective performance and continuing professional development.

Ability to travel and work across Cornwall.

Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.

Other requirements

The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.

The successful applicant will need to be based on Cornwall and attend weekly face to face meetings. With time split between working from home, our offices and other locations in Cornwall.

Be familiar with all relevant health and safety, operational, personnel, customer care, GDPR, and financial procedures, ensuring that all statutory obligations are complied with, especially in relation to licensing laws and first aid.

In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements.

Applicants are expected to send CV's AND a covering letter outlining how skills and experience meet the requirements of the role.

Please note interviews will be held on the 1st and 2nd July, at The Elms, Redruth. Please ensure that you are available on those dates.

Complete a satisfactory DBS check. (This can be applied for on appointment).

Job Types: Full-time, Fixed term contract

Pay: £24,000.00-£28,000.00 per year


  • Casual dress
  • Company pension
  • Health & wellbeing programme
  • Paid volunteer time


  • Monday to Friday


  • A-Level or equivalent (preferred)


  • Digital Communications: 1 year (preferred)
  • Marketing & Events: 1 year (preferred)


  • English (preferred)


  • Driving Licence (preferred)

Work Location: Hybrid remote in Cornwall, TR15 1LS

Application deadline: 24/06/2024
Reference ID: Com Asst.

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