Virtual Life Coach jobs

ABOUT THE ROLE

Norfolk County Council has appointed NXG to its Education Otherwise Than At School (EOTAS) framework. Each young person on it has an Education, Health and Care Plan (EHCP) and cannot currently attend school, often because of anxiety, school avoidance or health needs. Norfolk commissions an individual one-to-one package for each of them, of 3 to 15 hours a week over 38 term-time weeks, built around one-to-one Social, Emotional and Mental Health (SEMH) support from a Norfolk-based Practitioner.

We are building a pool of Wellbeing Coaches to deliver online one-to-one coaching within these packages, mainly for young people on 10 hours a week or more. Coaching is goal-focused: it helps young people with sleep, anxiety strategies, self-management and speaking up for themselves. The same pool also delivers Barclays Life Skills and ASDAN units online, so you may work with a young person on employability or independence as well.

You join a package when a young person's plan calls for coaching, working to a timetable set by our Package Coordinator alongside the young person's named Practitioner. Every package follows the same rules: one named Practitioner, no more than two delivery staff for packages under 10 hours a week, and the same days, times and places each week. Packages are reviewed at week 6 and every half term, so hours can grow, shrink or end as the young person moves on.

This role suits experienced coaches, teachers and youth practitioners who want flexible, sessional work that makes a real difference. Current NXG freelancers, staff and Crisis Text Service colleagues looking for extra hours are welcome to apply, provided they meet Norfolk's requirements.

WHAT YOU'LL DO

• Deliver online one-to-one coaching sessions on Google Meet, working towards the goals in each young person's plan.
• Deliver Barclays Life Skills sessions (money, CVs, applications, interviews and how work works) and ASDAN units on independence, employability and community where the package includes them.
• Keep to the agreed timetable, with the same days and times each week, and build a steady, trusting working relationship with each young person.
• Record attendance at every session, including every cancellation and the reason for it, and tell the Package Coordinator at once if a young person does not arrive so the commissioner can be told within 30 minutes.
• Write brief session notes and progress updates and attend reviews when asked. Changes to a package are agreed through the Package Coordinator, not made on your own.
• Pass every safeguarding concern without delay to NXG's Designated Safeguarding Lead, or the Deputy DSL when the DSL is unavailable.
• Welcome supervision by the DSL, who may sit in on online or in person sessions.

WHAT WE'RE LOOKING FOR

Essential

• A coaching qualification, or substantial coaching experience gained under supervision.
• Experience of working one-to-one with young people, ideally including those with anxiety, SEND or social, emotional and mental health needs.
• Confidence delivering engaging sessions online and in person, including with young people who find it hard to join in.
• Safeguarding training and a working knowledge of Keeping Children Safe in Education 2026, or the ability to complete Norfolk's required training before your first session.
• Clear, accurate written records and progress notes.
• A reliable internet connection and a private space where sessions cannot be seen or overheard.
• If you work freelance, your own professional indemnity and public liability insurance.

Desirable

Qualified Teacher Status (QTS), which some packages require; experience delivering Barclays Life Skills or ASDAN; experience with EHCPs, EOTAS or alternative provision; knowledge of SEND; trauma-informed practice; lived experience relevant to the role(see below).

LIVED EXPERIENCE

We value lived experience alongside professional qualifications. Personal experience of mental health difficulties, of the care system, or of exclusion and education outside school can make you a more effective coach, and we would encourage you to apply.

Whether you tell us about it is entirely your choice. You can reference it in your application if you would like it considered, and you are welcome to say as much or as little as you wish. Choosing not to mention it will not count against you, and we will not press you for personal detail at the interview.

The health declaration we ask for at the offer stage is about what support or adjustments would help you do the job well. It is not a screen for anyone with a mental health history.

WHAT WE OFFER

• Flexible, term-time sessional work, all online and from home.
• Paid per session, at NXG's sessional rate for your qualification level.
• Funded training required by Norfolk County Council: SEND, trauma-informed practice, safeguarding and KCSIE, first aid, and health and safety.
• Clinical supervision from our Designated Safeguarding Lead and 24/7 debrief support.
• Zero-hours staff are covered by NXG's insurance.

BEFORE YOU APPLY

We are commissioned to work with children and young people, and we follow safer recruitment. It is worth knowing the following before you start an application.

• Applications must be made on our application form. We cannot accept a CV alone, because we need your full employment history and other details required by Keeping Children Safe in Education (KCSIE 2026).
• Appointment is conditional on an Enhanced DBS check with children's and adults' barred list checks, obtained by us. A certificate issued to a previous employer is not sufficient. DBS checks are renewed at least every three years.
• Norfolk County Council needs your full details, including your Enhanced DBS, before you can work with any young person on the contract. All checks, training and insurance are seen and recorded before your first session.
• Freelancers must show evidence of their own insurance before their first session.
• We will also need evidence of your right to work in the UK, two photographic identity documents, two references including one from your current or most recent employer, verified qualifications, a health declaration covering any adjustments you may need, and a self-declaration about any criminal record.
• We carry out an online search in line with KCSIE 2026. We will inform you before we do, and you will have the chance to comment on anything it raises.
• Interviews include safeguarding scenario questions.

This post is exempt from the Rehabilitation of Offenders Act 1974.

We welcome applications from all backgrounds and require a workforce that reflects the communities we serve.

Reasonable adjustments are available at every stage. Contact .

Altwork Global is the recruiting company for NXG Enterprises (Pty) Ltd.

Application question(s):

• What safeguarding training have you completed, or are you willing to complete it before starting?
• Do you have experience working one-to-one with children and young people?
• Do you have the right to work in the UK?

Work Location: Hybrid remote in Norfolk