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Digital Customer Relations Apprentice
The Mac-Nutrition Collective
·
4.2
38 Jubilee Drive, Loughborough LE11 5XS
£18,000 - £20,000 a year
Full-time
Apply on company site

Job details

£18,000 - £20,000 a year
Company pension, Casual dress, Cycle to work scheme, On-site parking
Full-time
38 Jubilee Drive, Loughborough LE11 5XS

Full job description

Title: Digital Customer Relations Apprentice

Apprenticeship: Level 3 Customer Service Specialist (Fully Funded)

Salary: £18,000 - £20,000 (experience/education dependent)

(After a successful 12-months this will rise to £26,500)

Location: Loughborough

Hours of Work: 40 hours/week (4-week shift pattern)

Duration: 14-month Apprenticeship with a View to Hire on a

Full-time Permanent Basis

Responsible to: CEO: Martin MacDonald

Head of Customer Relations: Millie Flewitt

SUMMARY OF POSITION

The Mac-Nutrition Collective is a syndicate of companies working to promote &further evidence-based nutrition, through education (www.Mac-NutritionUni.com), mentoring (www.Mac-NutritionMentoringLab.com) and consultancy(www.Mac-Nutrition.com & www.Martin-Macdonald.com).

The Digital Customer Relations Apprentice role is an exciting opportunity to join a young, vibrant, and world-renowned company in the field of nutrition. Be part of a unique and developing core team in a fast moving and ever adapting environment where your opinions and thoughts can be heard.

This is a vital position where accurate, professional, and timely customer service must be delivered to our customers via e-mail, telephone, WhatsApp, and social media, as well as at our in-person events. You will be required to support the administration and customer service team across a wide variety of customer enquiries. You will also support our events team in the planning, organising and execution of our events.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. As well as this, full training & support will be provided internally, on all aspects of the job. There is huge scope for career progression within the company, and we would encourage and support the successful candidate to develop the role to make it their own.

QUALIFICATIONS AND EXPERIENCE

Essential

  • Excellent typing skills
  • Customer-orientated to deliver the highest standards of customer service
  • Computer proficiency with IT systems, MS Office, Google Docs & Sheets, Web

Browsers and Email

  • GCSE (or equivalent) in English Literature and Language (Grade B/6 or above)
  • GCSE (or equivalent) in Maths (Grade B/6 or above)

Desirable

  • Experience within a service-based industry, administration or customer service role
  • Ability to touch-type
  • Aware of The Mac-Nutrition Collective and our activities
  • BSc or BA (2:1 or above)

ESSENTIAL SKILLS AND ABILITIES

Essential

  • Ability to communicate clearly and fluently, in English, both verbally and in

written form

  • Demonstrate a strong sense of ownership and teamwork
  • A good ability to understand written communications and compose grammatically

correct, concise, and accurate written responses

  • Ability to prioritise own workload, and balance conflicting demands and tight

deadlines

PERSONAL DISPOSITION

  • Displays an energetic, positive, helpful, ‘above and beyond’, ‘can-do’ (not a clock-in, clock out) attitude with a willingness to get involved in a wide variety of tasks
  • Willing to support others in the pursuit of business goals
  • Highly motivated with a passion for the brand vision
  • Excellent attention to detail and accuracy
  • Honest, loyal, hard-working and reliable

KEY OPPORTUNITIES AND ACTIVITIES/DUTIES

  • Supporting the administration & customer service team to provide excellent customer service to the public, our clients and students, prospective clients and students, the media and other businesses via a range of communication channels(email, WhatsApp, telephone and social media)
  • Handling dissatisfied customers by empathising, apologising and being solutions-focussed to resolve issues via email, WhatsApp, telephone or face-to-face
  • Helping to maintain student and customer records within our database; processing customer bookings, orders and payments; running student and customer audits; filing and all other basic office duties
  • Being part of the team that organises and runs Mac-Nutrition Collective andMartin MacDonald events including, but not limited to; researching and purchasing event merchandise; processing & recording event bookings/orders; researching and liaising with event venues
  • Any other duties as may be requested

APPLICATIONS

Please complete the application form by following this link

Deadline for applications: Sunday 18th October 2026

Please submit your application as early as possible: interviews will be completed on an ongoing basis for the right applicants and we reserve the right to close this vacancy early.

To be considered for this position all applicants must live within a commutable distance of our Loughborough office (or be willing to relocate).

Job Type: Full-time

Pay: £18,000.00-£20,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • On-site parking

Work Location: In person

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