Volunteer Coordinator jobs in Wales

Pathway Referral & Volunteer Support worker

(Est. 10 hours Pathway refferal / 4 hours volunteering coordinator support)

Responsible to: Line Manager & Trustees

Location: Welshpool Community Haven, Ann Holloway Centre, Welshpool, with outreach across Powys where required.

Hours: 12–14 hours per week

Salary: £14 - £16.00 per hour (Depending on experiance)

Contract: Fixed Term to April 2027 (subject to funding) with hope to extend after to permenant role

Job Purpose

The Pathway Referral & Family Support Worker will provide a welcoming first point of contact for individuals and families requiring additional support following diagnosis or becoming a carer.

The postholder will work alongside individuals, carers and families to identify their needs, provide practical information, advice and support, and connect them with appropriate statutory, voluntary and community services.

The role aims to reduce isolation, improve wellbeing, promote independence and prevent people's needs from escalating by ensuring they receive the right support at the right time.

The postholder will work closely with partner organisations across Powys to strengthen community connections and improve access to local services.

Key ResponsibilitiesReferral Coordination

• Receive referrals from health professionals, social care, schools, community organisations and self-referrals.
• Undertake initial conversations and assessments of need.
• Hold drop in sessions
• Develop person-centred support
• Signpost and refer individuals to appropriate services.

Family Support

Provide practical support to families and carers including:

• Information and advice
• Emotional support
• Advocacy where appropriate
• Support with completing forms and applications
• Assistance accessing benefits and financial support
• Help accessing health and social care services
• Carer support and signposting
• Support during periods of crisis or change

The role will empower families to make informed decisions and increase their confidence in accessing services independently.

Community Navigation

Support individuals to access opportunities including:

• Community groups
• Social activities
• Volunteering opportunities
• Training courses
• Wellbeing activities
• Digital inclusion support
• Employment support services
• Local charities and specialist organisations

Promote social inclusion and reduce loneliness by helping people reconnect with their community.

Partnership Working

Develop positive working relationships with:

• GP Practices
• Community Nursing Teams
• Powys Teaching Health Board
• Adult Social Care
• Children's Services
• Schools
• CREDU
• PAVO
• Citizens Advice
• Housing Providers
• Mental Health Services
• Community Organisations

Attend multi-agency meetings where appropriate.

Represent Welshpool Community Haven professionally at all times.

Community Engagement

Promote the Pathway Referral Service through:

• Community events
• Presentations
• Networking meetings
• Professional forums
• Partnership meetings

Increase awareness of the service amongst professionals and members of the public.

Administration

Maintain accurate confidential records including:

• Referral records
• Case notes
• Support plans
• Outcome monitoring
• Monitoring information for funders
• Statistical information

Ensure all records comply with GDPR and organisational policies.

Safeguarding

• Recognise safeguarding concerns.
• Follow safeguarding procedures.
• Report concerns promptly.
• Maintain professional boundaries.
• Complete mandatory safeguarding training.

General Responsibilities

• Promote equality, diversity and inclusion.
• Maintain confidentiality at all times.
• Attend supervision and team meetings.
• Participate in training and professional development.
• Work flexibly to meet the needs of the charity.
• Undertake any other reasonable duties appropriate to the role.

Person Specification /EssentialExperience

• Experience supporting vulnerable individuals or families.
• Experience working within health, social care or the third sector.
• Experience working with confidential information.
• Experience working independently and managing a varied workload.

Knowledge

• Understanding of local community support services.
• Understanding of safeguarding.
• Knowledge of health and social care pathways.
• Awareness of carers' needs.
• Understanding of confidentiality and GDPR.

Skills

• Excellent communication skills.
• Compassionate and empathetic approach.
• Strong organisational skills.
• Ability to build positive relationships.
• Good IT skills.
• Ability to work independently.
• Ability to maintain accurate records.
• Good problem-solving skills.

Personal Qualities

• Friendly and approachable.
• Professional.
• Reliable.
• Flexible.
• Positive.
• Motivated.
• Calm under pressure.
• Passionate about supporting local communities.

Desirable

• Experience working with carers.
• Knowledge of Powys services.
• Mental Health First Aid training
• Safeguarding qualification
• Experience supporting people with disabilities or long-term health conditions.
• Benefits and welfare knowledge.
• Community development experience.
• Full driving licence and access to a vehicle.

Welshpool Community Haven Values

We believe everyone deserves to:

• Be listened to.
• Be treated with dignity and respect.
• Feel welcomed and included.
• Access the support they need without judgement.
• Live as independently as possible.
• Feel connected to their local community.

Our Pathway Referral Service is built around compassion, kindness, partnership and empowering people to improve their wellbeing through community support.

Our promise is simple:

No Wrong Door — if someone comes to us for help, we'll work with them to find the right pathway forward.

Pay: £14.00-£16.00 per hour

Benefits:

• Casual dress
• Free parking
• On-site parking

Application question(s):

• Are you located locally or plan to locate here in the next month?

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person