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Patient & Volunteer Enrolment (PaVE) Coordinator
hVIVO Services Limited
·
2.9
40 Bank Street, London E14
Zero hours contract
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Job details

Pay information not provided
Flexible schedule
Zero hours contract
Monday to Friday
40 Bank Street, London E14

Full job description

Overview:
If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.

FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
Learn more about the volunteer journey here:
https://flucamp.com/everydayhero/

As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently.
You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.

Contract & Working Pattern
  • Bank contract
  • Ideally 4–5 days per week
  • 30–37.5 hours per week
  • Monday to Friday
  • Remote working – 1st day is in our London office
  • Full training and equipment provided
Main Responsibilities:
  • Conduct medical telephone screenings to confirm volunteer suitability
  • Answer volunteer queries via phone, email, chat and text
  • Book screening and follow-up appointments
  • Accurately enter and maintain volunteer records and medical information
  • Liaise with GP surgeries and internal clinical teams
  • Provide volunteers with information on appointments, procedures and compensation
  • Maintain up-to-date knowledge of study protocols and eligibility criteria
  • Meet KPIs while delivering a high standard of volunteer care
  • Ensure confidentiality, care, data protection and compliance at all times
Skills & Experiences:
  • Positive, can-do attitude
  • Outstanding customer service and telephone manner
  • Strong IT skills and attention to detail
  • Ability to work independently and manage multiple tasks
  • Problem-solver, target-focused and process-driven
  • Committed to confidentiality and compliance
What We Offer
  • Full training and ongoing development
  • Remote working
  • Flexible hours (30–37.5 per week mon -fri)
  • Supportive, friendly team environment
If this sounds like you, we’d love to hear from you.
Apply now or contact us with any questions.
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