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Job Post Details

Patient & Volunteer Enrolment (PaVE) Coordinator
hVIVO Services Limited
·
2.9
40 Bank Street, London E14
Zero hours contract
Apply on company site

Job details

Pay information not provided
Flexible schedule
Zero hours contract
Monday to Friday
40 Bank Street, London E14

Full job description

Overview:
If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.

FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
Learn more about the volunteer journey here:
https://flucamp.com/everydayhero/

As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently.
You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.

Contract & Working Pattern
  • Bank contract
  • Ideally 4–5 days per week
  • 30–37.5 hours per week
  • Monday to Friday
  • Remote working – 1st day is in our London office
  • Full training and equipment provided
Main Responsibilities:
  • Conduct medical telephone screenings to confirm volunteer suitability
  • Answer volunteer queries via phone, email, chat and text
  • Book screening and follow-up appointments
  • Accurately enter and maintain volunteer records and medical information
  • Liaise with GP surgeries and internal clinical teams
  • Provide volunteers with information on appointments, procedures and compensation
  • Maintain up-to-date knowledge of study protocols and eligibility criteria
  • Meet KPIs while delivering a high standard of volunteer care
  • Ensure confidentiality, care, data protection and compliance at all times
Skills & Experiences:
  • Positive, can-do attitude
  • Outstanding customer service and telephone manner
  • Strong IT skills and attention to detail
  • Ability to work independently and manage multiple tasks
  • Problem-solver, target-focused and process-driven
  • Committed to confidentiality and compliance
What We Offer
  • Full training and ongoing development
  • Remote working
  • Flexible hours (30–37.5 per week mon -fri)
  • Supportive, friendly team environment
If this sounds like you, we’d love to hear from you.
Apply now or contact us with any questions.
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