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    • The ensure all guests receive a high level of service at all service times.
    • Rate of Pay: £13.00 per hour plus tips, minimum 25 hour contract.
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    • Casual 8+ hour shifts, including evenings and weekends flexibly working part-time for the biggest events and match days, with opportunities to pick up extra…
    • The Bank – Low Fell, Gateshead.
    • £13.00 plus per hour (depending on experience).
    • Part-Time & Full-Time Opportunities Available*.
    • Staff meals whilst on duty.
    • Shifts can vary, giving you the flexibility to gain experience in different environments and work around your availability.
    • Transport may be available, depending on location and shift times, however drivers are preffered.
    • Deliver excellent customer service at all times.
    • Reinforce team goals through existing organizational methods.
    • Maintain a calm demeanor during periods of high volume.
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    • Responsibilities: - Greet and seat guests in a friendly and professional manner - Take food and beverage orders accurately and efficiently - Serve food and…
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    • Greet and seat guests in a friendly and efficient manner.
    • Take food and drink orders accurately and promptly.
    • Deliver orders to tables in a timely manner.
    • Greeting and seating customers with a warm, friendly attitude.
    • Taking food and drink orders accurately.
    • Serving meals and beverages efficiently.
    • The ideal candidate will have a passion for hospitality and customer service.
    • Greet customers warmly and take drink orders promptly.
    • Greet and welcome guests with a warm and friendly attitude.
    • Take food and drink orders accurately and efficiently, ensuring all details are noted.
    • Follow health and safety regulations at all times, including proper handling of food and beverages.
    • The successful candidate will be responsible for delivering…
    • FIKA Gallery is on the lookout for a passionate and energetic waitress to deliver exceptional customer service in our vibrant space.
    • Manage multiple tables efficiently through effective time management skills while maintaining excellent guest service.
    • Adhere to food safety and hygiene procedures at all times.
    • The ideal candidate will be able to use their initiative to help out in all areas of the business…

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Job Post Details

Front of House Staff - job post

Matfen Hall Hotel
3.1 out of 5 stars
Matfen
£13 an hour - Permanent, Full-time

Job details

Pay

  • £13 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Matfen

Benefits

Pulled from the full job description

  • Employee discount
  • Gym membership
  • Free parking
  • Company pension

Full job description

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Position: Front of House Staff

Rate of Pay: £13.00 per hour plus tips, minimum 25 hour contract

Reporting to Food and Beverage Manager

Overview:

Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

DUTIES AND RESPONSIBILITIES:

· To interact with each and every guest, putting their needs first

· Know and use our guests names with confidence

· To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.

· The ensure all guests receive a high level of service at all service times.

· To ensure that you use the EPOS till, including the relevant banking procedures

· Check that each area is properly set before each service and that the bar is stocked and set daily

· Carry out and record daily, weekly and monthly cleaning tasks

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

PREREQUISITES:

A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights. Must have own transport to commute to work.

EXPERIENCE:

One Year plus service in a customer facing role within a luxury Hotel setting.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Gym membership

Experience:

  • Luxury Hospitality: 1 year (preferred)

Work Location: In person

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