Waste Management jobs in Leek

The Old Dog - 2025

Assistant General Manager

The Old Dog is seeking a highly motivated and experienced Assistant General Manager to support the General Manager in the overall operation of our busy and beloved pub. This is a fantastic opportunity for someone passionate about the hospitality industry to contribute to a thriving business and further their career in management. You will play a vital role in ensuring smooth daily operations, exceptional customer service, and a positive work environment for our team.

Key Responsibilities:

• Manager on Duty: Assume full responsibility for the pub's operations in the General Manager's absence, making decisions and handling any issues that arise.
• Operational Support: Assist the General Manager in overseeing daily operations, including opening and closing procedures, ensuring smooth service flow, and managing inventory including GP management.
• Customer Service Excellence: Lead by example in providing outstanding customer service, handling customer inquiries and complaints with professionalism and efficiency, and fostering a customer-centric culture within the team.
• Team Leadership & Development: Work on team training and culture, supervising, and motivating staff. This includes assisting with scheduling, performance reviews, and fostering a positive and collaborative team environment.
• Inventory Management: Assist in managing inventory levels, ordering supplies, minimising waste, and conducting regular stock checks.
• Financial Administration: Support the General Manager with basic financial tasks, such as cash handling, daily reconciliation, and tracking expenses.
• Health & Safety Compliance: Ensure adherence to all health and safety regulations, maintaining a clean and safe environment for both staff and customers.
• Problem Solving: Proactively identify and resolve operational issues, customer concerns, and staff challenges.
• Communication & character: Maintain clear and effective communication with the General Manager, staff, and customers.

Qualifications & Experience:

• Proven experience in a supervisory or management role within the hospitality industry, preferably in a pub or restaurant environment.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent customer service and communication skills.
• Solid understanding of pub operations, including food and beverage service, inventory management, and cash handling.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Knowledge of health and safety regulations.
• Proficient computer skills, including experience with POS (Point of Sale) systems.
• A passion for the hospitality industry and a commitment to providing exceptional customer experiences.
• Desired: Personal Licence.
• Desired: Food Safety Certification.

Benefits:

• Salary: up to £33,000 per annum (based on a 45-hour work week).
• Rotational Shift Patterns: Offering flexibility and work-life balance.
• Training and Development: Opportunities for professional growth and advancement.
• Team Building Activities: Fostering a strong and supportive team environment.
• Employee discounts during shifts on food & off shift

To Apply:

Please submit your resume or apply in person at The Old Dog.

We look forward to hearing from you!

Job Type: Full-time

Pay: £28,000.00-£33,000.00 per year

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount

Ability to commute/relocate:

• Ashbourne DE6 2AT: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 4 years (preferred)
• Restaurant management: 3 years (preferred)
• Bar management: 4 years (preferred)
• Hospitality: 6 years (preferred)
• Customer service: 6 years (preferred)
• Management: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: ASSTGM022025TOD
Expected start date: 28/02/2025