Reconomy Connect brings together several of Reconomy's market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
We are looking for a Contracts Manager to join our Business & Industry - Account Management team, supporting our customers across a number of sectors. This position is vital to ensure that our customers are receiving the most practical and efficient solutions for their resource management needs. You will develop and maintain relationships with key contacts at various levels, regularly reviewing the account and identifying opportunities for further business and growth.
Main Responsibilities:
- Manage and maintain customer accounts in line with revenue and budget targets ensuring profitability, stability and retention of the client business
- Ensure that service delivery is being carried out accordingly and proactively seek sustainable development opportunities and identify optimisations of those accounts with the customer.
- Visit new and existing sites to assess the current waste solution in respect of practical delivery of requirement and value for money.
- Manage aged debts and queries for all relevant accounts including assisting in the resolution of escalation issues.
- Provide proposals as to how services could be improved, demonstrating enhanced service, ease of use and commercial benefit.
- Subsequently visit site to identify variations to the agreed solution and highlight the potential commercial implications if not corrected.
- Monthly preparation and analysis of client management information.
- Develop and maintain a relationship with key contacts and influencers on site.
- Investigate and advise on any issues with service providers.
- Maintain a flow of timely information to the client and Reconomy offices regarding changes or further opportunities on site.
- Resolve any client-related issues or disputes.
- Review site practices and routines to ensure compliance with best practice and relevant legislation.
Skills and Requirements:
- Solid experience in waste management solutions and best practice.
- Business and customer-oriented team player with ability to form alliances.
- Strong influencing and communication skills at all levels within an organisation.
- Ability to handle and manage high volume of work, short deadlines and travel.
- Confidence with information analysis and problem solving.
- Excellent business acumen.
- Comfortable using the Microsoft Suite.
- Full UK driving licence.
- Overnight stays to be expected from time to time, as this is a National role.
Benefits:
- Holidays - 23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
- Volunteering Day - One paid day per year to support a local community project.
- Birthday Leave - Enjoy your special day off once you reach one year of service.
- MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
- Gym Discounts - Corporate discounts at selected local gyms.
- Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
- Employee Referral Programme - Recommend great talent and earn a reward.
- Long Service Awards - Celebrating your milestones with us.
- Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
- Company car, laptop, phone.
Please note: The closing date for applications is indicative and may be brought forward due to the high volume of applications we are currently receiving. We encourage you to apply as soon as possible to avoid disappointment.
ref: INHP
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Referral programme
- Store discount
Schedule:
Work Location: On the road
