Web Design jobs in Redruth

Ecommerce Assistant (Frugi & Turtle Doves)

Only applicants who provide a cover letter will be considered

Entry Level Role - Salary dependent on experience

The Role:

This role will assist in the daily management of the Frugi & Turtle Doves websites. Working closely with marketing, graphics and product teams to play a key part in setting up new product launches and promotions, championing on-site tasks like merchandising and continuously improving the customers journey through the site.

Key Responsibilities

• Briefing in website and product content to our creative team.
• Uploading assets onto the site for product, category pages and homepages.
• Ensuring the quality of all assets on the site to develop a first in class user experience.
• Optimising existing product and category content to improve conversion rates.
• Support the running of our twice yearly sample sales as required, from handover of sample products from our product team, briefing in photography to our creative team, preparing product copy and uploading to the website.
• Write engaging, search engine optimized, content for the website blog and product pages.
• Conduct in depth website walks and analyse product and category performance.
• Merchandising the website to promote products and product ranges depending on seasonal business goals and weekly trade meetings.
• Assisting customer services with any website queries or issues, raising these as tickets with our web development team where applicable.
• Supporting marketplace (Amazon, Zalando etc) development and sales.
• Carrying out admin for the marketing and ecommerce teams.
• Learning how to use website analytics to understand customer journey and interaction on the website and optimising content to improve website conversion.
• Supporting weekly ecommerce reporting and monitoring key website KPIs such as sales, traffic, conversion and product performance.
• Using Shopify, Google Analytics and other reporting tools to help identify trends, issues and opportunities.
• Maintaining ecommerce reports and trackers using Excel/Google Sheets.
• Help in other departments when required.

Desirable Capabilities

• Educated to degree level (or relevant experience).
• Good numerical and analytical skills.
• Experience with Microsoft Office.
• Excellent communication and project management skills.
• Highly organised, methodical with excellent attention to detail.
• Ability to work independently and as part of a team, prioritising and managing tasks.
• Comfortable using Excel and/or Google Sheets to organise and analyse data.
• Some experience of Google Analytics 4, Shopify analytics or similar website reporting tools would be beneficial.
• Previous experience with copy writing would be beneficial.

What We Offer

• 37.5 paid hours per week
• Monday to Friday working pattern
• Free tea, coffee and hot chocolate
• Free fruit twice a week
• Access to our AXA Health Employee Assistance Programme, available 24/7
• £100 Recommend a Friend scheme

About Refined Brands

Refined Brands is a UK ethical fashion group, home toCeltic & Co, Turtle Doves, Frugi and Kettlewell Colours.

Our warehouse operation in Indian Queens supports our brands and customers across the UK and internationally. During our peak Christmas period, our warehouse team plays a vital role in making sure customer orders are picked, packed and dispatched on time.

We're proud to have a diverse team where different ideas, experiences and perspectives help us continue to improve the way we work.

The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Refined Brands we are driven by alternative thinking, which to us means all ideas, personal beliefs, and points of view empower us to be a better, more inclusive place to work.

Work Location: In person