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    • To lead and manage large-scale weddings and social.
    • To be involved in wedding fairs and other promotional events to draft new business.
    • View all Marriott International, Inc jobs - London jobs - Event Manager jobs in London
    • Salary Search: Wedding and Social Events Manager - St. Pancras London Autograph Collection salaries in London
    • See popular questions & answers about Marriott International, Inc
    • Scale 3 (£27,274 - £27,707 inclusive of two increments for evening and weekend working).
    • 37 hours, Full-Time (5 days out of 7 to a rota).
    • Managing wedding enquiries and conducting venue show rounds.
    • Supporting the Sales Team in achieving wedding revenue targets.
    • Salary/Benefits: Competitive Salary - dependant on experience plus excellent perks and benefits.
    • Generating managing sales leads to optimise bookings for your…
    • Strong knowledge of wedding planning, event management and luxury hospitality standards.
    • Manage wedding and social event enquiries, conducting site inspections…
    • Oversee the planning, coordination, and successful delivery of a wide range of events including corporate functions, weddings, conferences, exhibitions, private…
    • A genuine passion for weddings, hospitality and delivering exceptional guest experiences.
    • Experience managing weddings or events from the planning stage through…
    • Attending and supervising events and weddings is also required.
    • Job description:* This position will be responsible for selling weddings and events at Lympne…
    • Minimum 3 years experience in the planning and delivery of high-ticket luxury weddings.
    • Full time work, 45 hours, 5 days per week, working around the weddings…
    • Attending external wedding showcase events as needed.
    • Base salary plus uncapped commission – the more weddings you book, the more you earn!
    • As an Events manager, you’ll organise conferences, weddings and events from initial enquiry through to the day of the event.
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    • The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals.
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Wedding and Social Events Manager - St. Pancras London Autograph Collection
Marriott International, Inc
·
4.0
Euston Road, London NW1 2AR
£41,000 a year
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

£41,000 a year

Job type

Full-time

Shift and schedule

Weekend availability

Full job description

Additional InformationMonday to Friday, 09:00- 17:30, weekend work required • Background for at least 12 months in groups and events in hotels • Ideally a background in 5 star/luxury properties however is not mandatory
Job Number26114728
Job CategorySales & Marketing
LocationEuston Road, London NW1 2AR, United Kingdom
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: Min: £41,000/annum - Max: £41,000/annum

POSITION SUMMARY

Wedding & Social Events Manager

As our, Wedding and Social Events Manager at St. Pancras Renaissance it is your responsibility to act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients specific requirements to all relevant departments. To lead and manage large-scale weddings and social. To ensure that company policies and legislation are adhered to specifically in the management of events.

Extraordinary Operations

•Microsoft Office programmes, Word, Excel, Powerpoint etc.
•Sound financial background
•Strong organization and working to deadline skills
•Communication with key stakeholders within the luxury lifestyle market
•Ability to effectively make decisions, problem solve, coach and develop for positive results

Extraordinary Services

•Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the RWay.
•Attend and actively participate in all required training sessions including shift briefings and any other.
•Is a role model for service and hospitality ensuring every guest is satisfied and will return. Obtain feedback and shares accordingly.
•You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role.

Extraordinary People

•Work as a strong and committed team member and colleague, as well as proactively nurturing any stakeholder relationships (e.g. owner, extended sales team and suppliers).

Extraordinary Innovation

•Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.
•Proactively problem solves and seeks to provide solutions along with any identified issues- whilst you may not be able to fix everything, coming with ideas as to how can help to speed things up!

Human Resources

•Support a departmental orientation program for new starters to receive the appropriate new hiring training to successfully perform their job.
•Ensure ambassadors are cross-trained to support successful daily operations.
•Use all available on the job training tools for ambassadors; supervises on-going training initiatives and conducts training when appropriate.
•Participate and supports managers and supervisors in the performance appraisal process, providing feedback as needed.
•Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team.
•Actively solicit ambassador feedback, utilize an "open door" policy and review ambassador satisfaction results to identify and address ambassador problems or concerns. Bring issues to the attention of the department manager and Human Resources as necessary.

Finance

•Maintain event management procedures to deliver accurate event billing, commission payments and event forecasting.
•Participate in the management of department's controllable expenses to achieve or exceed budgeted goals

Comply with all Marriott International policies and procedures, specifically in relation

You’ll need to know your stuff

•Ensures products and or services provided by hotel meet and where possible exceed guest expectations and builds customer loyalty through product and or service excellence.
•Builds the unit’s top line revenue by focusing on effective conversion of Wedding & Social enquiries and ensuring confirmed bookings has a signed contract and confirmed payment method.
•Maximizes revenue opportunities by working with operations to develop new offerings and packages.
•To be confident in sharing and updating hotel strategy team on the Social and Wedding forecast and updates on key bookings.

You’ll be expected to deliver on the following

•May work with highly complex or high profile groups, specifically Weddings and Social events, when financial impact will be significant.
•Be the first point of contact for all filming and photography enquiries and bookings and understand and identify the complexities of holding filming and photography shoots at St Pancras.
•To conduct show rounds and filming recces, including walk-in appointments, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the client’s needs.
•To carry out shop calls on a monthly basis to competitor properties.
•To be involved in wedding fairs and other promotional events to draft new business.
•To promote a professional image at all times by being immaculately dressed and presented.
•Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
•Empowers associates to provide excellent customer service. Ensures associates receive on-going training to understand guest expectations.
•Have a sound knowledge and understanding of all hotel facilities (e.g. meeting room setups, menus, accommodation.
•Maintain an effective and organised filling on all confirmed bookings.
•Carry out other duties as may be required to support hotel operations to provide total guest satisfaction.
•Utilise all company resources available to maximise revenues (e.g. Marriott Bonvoy, Lead Referral Programs, 3rd Party channels)
•Follows all company policies and procedures.
•Perform other duties as assigned to meet business needs

Your Key Measures for this role

•GuestVoice, TripAdvisor & ESS Feedback
•Brand Standard Audit
•Revenue and Profit Delivery
•Associate Engagement Survey
•BDRC

You know you’re doing a great job when

•Achieving annual performance criteria and balanced scorecard KPI’s
•Is being recognised by guests for extraordinary hospitality and product knowledge
•ESS scores are improving

Event Revenue is increasing


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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