Weekend Receptionist

Job Summary

Silkwood Rose Care Home is looking for a friendly, organised and customer-focused Receptionist to join our team.

As the first point of contact for residents, families, visitors and healthcare professionals, you'll play a key role in creating a warm and welcoming environment while supporting the smooth day-to-day running of the home. This is a varied role that combines exceptional customer service with administration, coordination and occupancy support.

If you enjoy working with people and thrive in a busy environment, we'd love to hear from you.

We can offer:

• Part time role, 15 hours per week
• Saturday and Sunday
• £12.90 per hour

About the Role

As our Receptionist, you will:

• Welcome residents, families, visitors and professionals in a friendly and professional manner.
• Answer and direct telephone calls, respond to enquiries and take accurate messages.
• Create a welcoming reception area that reflects the high standards of our home.
• Provide refreshments and assistance to visitors where appropriate.
• Support a range of administrative tasks, including filing, document management and maintaining accurate records.
• Assist with recruitment administration, including arranging interviews and pre-employment documentation.
• Maintain resident records, safety documentation and information packs.
• Coordinate post, deliveries, transport bookings and external appointments.
• Handle initial enquiries from prospective residents and support the admissions process, including show rounds where required.
• Update internal systems, including CRM and other administrative databases.
• Work closely with colleagues across the home to ensure a seamless experience for residents, families and visitors.
• Maintain confidentiality and comply with GDPR, Health & Safety and company policies at all times.

About You

We're looking for someone who:

• Has previous experience in a reception, administration or customer service role.
• Has excellent communication and interpersonal skills.
• Is organised, proactive and able to manage multiple priorities.
• Has strong IT skills, including Microsoft Office, and is confident learning new systems.
• Takes pride in delivering exceptional customer service.
• Is professional, approachable and able to build positive relationships with residents, families and colleagues.
• Maintains confidentiality and handles sensitive information with discretion.
• Has previous experience within a care home or healthcare environment (desirable).
• Holds a Business Administration qualification (desirable).

What We Offer

• Competitive salary.
• Paid training and ongoing professional development.
• Career progression opportunities across our growing organisation.
• Supportive and friendly team environment.
• Free uniform.
• Paid mandatory training.
• DBS fee refunded.
• Annual leave equivalent to 5.6 weeks (inclusive of Bank Holidays).
• Contributory pension scheme.
• Free on-site parking.
• Free Blue Light Card.
• Access to on-demand pay and savings through our financial wellbeing app.

Ready to Apply?

This is an excellent opportunity for someone who enjoys delivering outstanding customer service while supporting the smooth running of a busy care home. If you're organised, welcoming and passionate about creating positive first impressions, we'd love to hear from you.

Apply today and become part of the MACC Care family.